# Appcrash every time I try to play. No Windows error. Problem found: KB4284835 and KB4103721 **URL:** \ **Category:** PC\ **Created:** [June 13, 2018, 9:05pm UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911 "2018-06-13T21:05:00Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Robert\_Din3ro](https://battlefieldforum.co/user_avatar/battlefieldforum.co/robert_din3ro/32/104939_2.png) [@Robert\_Din3ro](https://battlefieldforum.co/u/Robert_Din3ro)\ **Post date:** [June 13, 2018, 9:05pm UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/1 "2018-06-13T21:05:00Z")
Today windows 10 was updated and I can not play more than 10 minutes. The game freezes and closes immediately after some minutes without any error message in Windows. All I can see is this from the event viewer. Nombre de la aplicación con errores: bf1.exe, versión: 1.0.54.32003, marca de tiempo: 0x5ae50979 Nombre del módulo con errores: bf1.exe, versión: 1.0.54.32003, marca de tiempo: 0x5ae50979 Código de excepción: 0xc0000005 Desplazamiento de errores: 0x0000000005bb570f Identificador del proceso con errores: 0x1090 Hora de inicio de la aplicación con errores: 0x01d40355bc448114 Ruta de acceso de la aplicación con errores: C:\Program Files (x86)\Origin Games\Battlefield 1\bf1.exe Ruta de acceso del módulo con errores: C:\Program Files (x86)\Origin Games\Battlefield 1\bf1.exe Identificador del informe: 39051a36-0ba4-4e9a-a3fc-46730cb08ec3 Nombre completo del paquete con errores: Identificador de aplicación relativa del paquete con errores: - System - Provider [Name] Application Error - EventID 1000 [Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [SystemTime] 2018-06-13T20:46:12.583302000Z EventRecordID 5437 Channel Application Security - EventData bf1.exe 1.0.54.32003 5ae50979 bf1.exe 1.0.54.32003 5ae50979 c0000005 0000000005bb570f 1090 01d40355bc448114 C:\Program Files (x86)\Origin Games\Battlefield 1\bf1.exe C:\Program Files (x86)\Origin Games\Battlefield 1\bf1.exe 39051a36-0ba4-4e9a-a3fc-46730cb08ec3 It is always the same error code. What’s going on? before this I could play perfectly EDIT: I just uninstalled the damn update and I was able to play a couple of games without problem. It’s the update kb4284835. You are warned.. EDIT2: I recommend uninstalling automatic updates for now. After two days Windows reinstalled the same update. Then, I uninstalled it again and deactivated the automatic updates. Today 15/6/2018 I turned on the pc and I went to play a game and do not know what? again it freeze and the game closed after a couple of minutes. I went to look at the installed updates and surprise! I found another update with another number that was installed alone! it is KB4103721. So, keep an eye on it. EDIT 3: Fixed with the last update of Origin (ver 10.5.21.179 - 0) so It is no longer necessary to uninstall those KB updates. EDIT 4: The nightmare unfortunately still continues. Still crashing.. ---
**Author:** ![research-kitchen](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/r/bc8723/32.png) [@research-kitchen](https://battlefieldforum.co/u/research-kitchen)\ **Post date:** [June 14, 2018, 1:33am UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/2 "2018-06-14T01:33:00Z")
I don’t know why people are so adamant to update everything immediately. This happen to me ONCE back in bf2 days decided to update video card before a new map. It took nvidia 3 days to fix it after enough people complained “It wouldn’t let me roll back the drivers”. I always wait weeks or months to update anything now days. So for future references don’t update unless you have to, so you don’t run into problems like me and OP. ---
**Author:** ![Francis\_Bac0n](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/f/85e7bf/32.png) [@Francis\_Bac0n](https://battlefieldforum.co/u/Francis_Bac0n)\ **Post date:** [June 14, 2018, 6:14am UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/3 "2018-06-14T06:14:00Z")
Try to remove Windows update KB4284835. Hadn’t had any issues since. Ryzen 1500X. ---
**Author:** ![Francis\_Bac0n](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/f/85e7bf/32.png) [@Francis\_Bac0n](https://battlefieldforum.co/u/Francis_Bac0n)\ **Post date:** [June 14, 2018, 6:16am UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/4 "2018-06-14T06:16:00Z")
> [@Robert\_Din3ro](#): > > I just uninstalled the damn update and I was able to play a couple of games without problem. It’s the update kb4284835. You are warned.. Dude, THANK YOU! I removed this update last night, after trying EVERYTHING else (even updated my BIOS!). No more crashes since. Cheers! ---
**Author:** ![CarlZzZonenN](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/bbce88/32.png) [@CarlZzZonenN](https://battlefieldforum.co/u/CarlZzZonenN)\ **Post date:** [June 14, 2018, 3:28pm UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/5 "2018-06-14T15:28:00Z")
THANK GOD I’M NOT THE ONLY ONE! Having the same issues caused by the KB4284835 update. It worked just fine yesterday but this update something up. Un-Installing it now and hopefully it will fix it. Specs: Ryzen 1600 (OC’ed to 3.6GHz) GTX 1060 (6GB) Armor Edition Corsair - 16GB DDR4 (2666MHz) EDIT: The update was causing the crashing issues for me. I just installed them and I can play just fine now! ---
**Author:** ![The\_Patcher](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/t/958977/32.png) [@The\_Patcher](https://battlefieldforum.co/u/The_Patcher)\ **Post date:** [June 14, 2018, 5:03pm UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/6 "2018-06-14T17:03:00Z")
No problems here with Win 10 Pro 64-bit (KB4284835 (OS Build 17134.112)). But I have an Intel CPU (i7-3770k) with MSI GTX 1070. ---
**Author:** ![OMG-Aeon](https://battlefieldforum.co/user_avatar/battlefieldforum.co/omg-aeon/32/103017_2.png) [@OMG-Aeon](https://battlefieldforum.co/u/OMG-Aeon)\ **Post date:** [June 14, 2018, 6:25pm UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/7 "2018-06-14T18:25:00Z")
The\_Patcher what kind of performance do you get with your hardware? Also what settings do you play with? ---
**Author:** ![mojoeuk](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/m/b5ac83/32.png) [@mojoeuk](https://battlefieldforum.co/u/mojoeuk)\ **Post date:** [June 15, 2018, 4:19pm UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/8 "2018-06-15T16:19:00Z")
same fault crashes 5 mins into the game i will try to remove update Faulting application name: bf1.exe, version: 1.0.54.32003, time stamp: 0x5ae50979 Faulting module name: bf1.exe, version: 1.0.54.32003, time stamp: 0x5ae50979 Exception code: 0xc0000005 Fault offset: 0x0000000005bb570f Faulting process ID: 0x4750 Faulting application start time: 0x01d404c2c2a149d3 Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield 1\bf1.exe Faulting module path: C:\Program Files (x86)\Origin Games\Battlefield 1\bf1.exe Report ID: 6524d3e3-41ed-453c-a2e4-e8ccd1c46754 Faulting package full name: Faulting package-relative application ID: ---
**Author:** ![ActuallyMcTavish](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/a/f1d935/32.png) [@ActuallyMcTavish](https://battlefieldforum.co/u/ActuallyMcTavish)\ **Post date:** [June 15, 2018, 8:32pm UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/9 "2018-06-15T20:32:00Z")
Uninstalling Windows Updates KB4284835 & KB4103721 appears to have resolved this issue for me. I just play 3 or 4 rounds without a crash whereas previously it would freeze and dump me back to desktop (no error message) after 5-10 minutes. These are the 2 most recent windows updates. Thanks to Robert\_Din3ro for the thread updates and a wonderful performance in Goodfellas. ---
**Author:** ![xxxCoOlBr33zExxx](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/x/da6949/32.png) [@xxxCoOlBr33zExxx](https://battlefieldforum.co/u/xxxCoOlBr33zExxx)\ **Post date:** [June 15, 2018, 10:10pm UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/10 "2018-06-15T22:10:00Z")
I have the new Microsoft update installed and I know there was an Origin update yesterday as well, however I have played several hours last night with no issues. So I’m thinking the Origin update fixed the issue w/ that the Microsoft update was causing. -CB ---
**Author:** ![EdwinSpangler](https://battlefieldforum.co/user_avatar/battlefieldforum.co/edwinspangler/32/101832_2.png) [@EdwinSpangler](https://battlefieldforum.co/u/EdwinSpangler)\ **Post date:** [June 16, 2018, 12:21am UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/11 "2018-06-16T00:21:00Z")
Im getting this freeze and then crash to desktop but I havnt updated windows in a couple months… Twice just today.. ---
**Author:** ![thegxEro](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/t/49beb7/32.png) [@thegxEro](https://battlefieldforum.co/u/thegxEro)\ **Post date:** [June 16, 2018, 1:18pm UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/12 "2018-06-16T13:18:00Z")
Uninstall KB4284835 and still crash, 30min max and then crash! I buy this game two days ago, now I cant refund my money! Thank you EA! ---
**Author:** ![xxxCoOlBr33zExxx](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/x/da6949/32.png) [@xxxCoOlBr33zExxx](https://battlefieldforum.co/u/xxxCoOlBr33zExxx)\ **Post date:** [June 17, 2018, 12:06am UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/13 "2018-06-17T00:06:00Z")
> [@thegxEro](#): > > Uninstall KB4284835 and still crash, 30min max and then crash! I buy this game two days ago, now I cant refund my money! Thank you EA! yea that sounds like a system issue but we wouldnt know since you havent given the specs of your computer. Many things could cause this issue. -CB ---
**Author:** ![Knuckl3\_Dragger](https://battlefieldforum.co/user_avatar/battlefieldforum.co/knuckl3_dragger/32/102552_2.png) [@Knuckl3\_Dragger](https://battlefieldforum.co/u/Knuckl3_Dragger)\ **Post date:** [June 17, 2018, 12:52am UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/14 "2018-06-17T00:52:00Z")
> [@thegxEro](#): > > Uninstall KB4284835 and still crash, 30min max and then crash! I buy this game two days ago, now I cant refund my money! Thank you EA! Uninstall KB4284835 **AND** KB4103721 ---
**Author:** ![thegxEro](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/t/49beb7/32.png) [@thegxEro](https://battlefieldforum.co/u/thegxEro)\ **Post date:** [June 17, 2018, 12:15pm UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/15 "2018-06-17T12:15:00Z")
I don’t have any KB4103721… I have new install Windows, I can uninstall (or install in windows update) only KB4284835… But today was no any crash ---
**Author:** ![CY30RG](https://battlefieldforum.co/user_avatar/battlefieldforum.co/cy30rg/32/104821_2.png) [@CY30RG](https://battlefieldforum.co/u/CY30RG)\ **Post date:** [June 17, 2018, 2:50pm UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/16 "2018-06-17T14:50:00Z")
I only uninstall KB4284835. Help for me after 2 days of trying everything else. THX System: Ryzen7 1700x, Radeon RX 480 8GB, 16GB Memory ---
**Author:** ![Sechnaill](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/s/ebca7d/32.png) [@Sechnaill](https://battlefieldforum.co/u/Sechnaill)\ **Post date:** [June 17, 2018, 6:07pm UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/17 "2018-06-17T18:07:00Z")
Winspy 10 is more trouble that it is worth. ---
**Author:** ![xXBlood-x-RavenX](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/x/6de8d8/32.png) [@xXBlood-x-RavenX](https://battlefieldforum.co/u/xXBlood-x-RavenX)\ **Post date:** [June 17, 2018, 9:10pm UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/18 "2018-06-17T21:10:00Z")
Same problem here. Game crashes since Windows installed patch KB4284835. Ryzen [[email protected]](https://battlefieldforum.co/cdn-cgi/l/email-protection) 16GB DDR4 3066Mhz GTX 1070 ---
**Author:** ![Artanis79](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/a/a87d85/32.png) [@Artanis79](https://battlefieldforum.co/u/Artanis79)\ **Post date:** [June 18, 2018, 5:31am UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/19 "2018-06-18T05:31:00Z")
If you having issue with BF1 with Ryzen CPU’s try turning of SMT in the bios yes you will lost some cpu threads, but since I did it I can play for hours with no issue what so ever… it looks like something to do with AMD “Simultaneous Multi Threading/HyperThreading” is broken with Forstbite Engine at this point. ---
**Author:** ![Robert\_Din3ro](https://battlefieldforum.co/user_avatar/battlefieldforum.co/robert_din3ro/32/104939_2.png) [@Robert\_Din3ro](https://battlefieldforum.co/u/Robert_Din3ro)\ **Post date:** [June 18, 2018, 10:21am UTC](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911/20 "2018-06-18T10:21:00Z")
Microsoft Community answer: \*"Thank you for having our Community to solve your concerns, Robert! This inconsistency can occur **when a program is not compatible with the current version of Windows** or the graphics card driver does not work correctly. Therefore, I advise you to look for updates for the adapters on the screen, follow the instructions in the technical note: Update drivers in Windows 10. If no improvements are found, go to the manufacturer’s page of your PC, with the exact model, find and download the latest drivers. In case the incident continues, contact the developer of the application, to verify if you have a recent patch. I hope this information is useful."\* Should Origin be updated for this to be fixed? or graphics card drivers? I do not know, I’m sick of this. Today Windows Update re-enabled itself to install the same damn update. :s :s :s [Next page](https://battlefieldforum.co/t/appcrash-every-time-i-try-to-play-no-windows-error-problem-found-kb4284835-and-kb4103721/103911.md?page=2)