# Australian servers are all down/constantly crashing today? **URL:** \ **Category:** General Discussion\ **Created:** [April 4, 2018, 8:14am UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376 "2018-04-04T08:14:00Z")\ **Posts on this page:** 20\ **Page:** 6
**Author:** ![CaptCrustynuts](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/91b2a8/32.png) [@CaptCrustynuts](https://battlefieldforum.co/u/CaptCrustynuts)\ **Post date:** [April 6, 2018, 2:23pm UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/101 "2018-04-06T14:23:00Z")
> [@EA\_Alexander](#): > > > [@PvtJohnTowle](#): > > > > > [@StarscreamUK](#): > > > > > > > [@PvtJohnTowle](#): > > > > > > > > They really don’t have a clue this mob do they? > > > > > > Couldn’t possibly think why officials rarely post in here… > > > > Really? If they can’t take a bit of criticism maybe they need to toughen up. What do you expect when your servers have been down for days? A nice,warm and fuzzy platitude? > > You can be sure that we can accept different types of criticism, but that was just plain rudeness. > > Again, thanks for your reports. There is no ETA at the moment, but we’ll keep you posted. Rudeness? Your company has ignored an entire country of customers and server admins for days before even acknowledging the problem in a tiny post on a forum. No official announcement, not even an apology. I’ve never seen anything like it. We pay good money for this. We don’t expect the problem fixed right away, but we expect a an absolutely MASSIVE problem like this to be acknowledged. This is unforgivable. Say goodbye to at about 50% of your Australian PC market EA, including me. And EA\_Alexander, get some customer service training mate. ---
**Author:** ![CrookedxMenace](https://battlefieldforum.co/user_avatar/battlefieldforum.co/crookedxmenace/32/101588_2.png) [@CrookedxMenace](https://battlefieldforum.co/u/CrookedxMenace)\ **Post date:** [April 6, 2018, 2:52pm UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/102 "2018-04-06T14:52:00Z")
Yep even the server we hired keeps doing it every 2 games after finally filling it ---
**Author:** ![UteUncleBarryyyy](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/u/9e8a1a/32.png) [@UteUncleBarryyyy](https://battlefieldforum.co/u/UteUncleBarryyyy)\ **Post date:** [April 6, 2018, 2:59pm UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/103 "2018-04-06T14:59:00Z")
Guise the entire country has only been down for a few days, and they started to look into it after a few days, and there’s no ETA on a fix. Stop being rude to EA guise! ---
**Author:** ![PvtJohnTowle](https://battlefieldforum.co/user_avatar/battlefieldforum.co/pvtjohntowle/32/103189_2.png) [@PvtJohnTowle](https://battlefieldforum.co/u/PvtJohnTowle)\ **Post date:** [April 6, 2018, 3:19pm UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/104 "2018-04-06T15:19:00Z")
> [@EA\_Alexander](#): > > > [@PvtJohnTowle](#): > > > > If I wanted to be rude you probably would have deleted my comment , that’s nothing and really if you are offended by such a comment saying you don’t have a clue which is factually true as you can’t tell us what the problem is after four days at least then you really need to take a look at yourself in the mirror. > > > > Calling customers rude when they are venting their frustrations isn’t exactly the best way to de-escalate the situation. Maybe you need to put yourself in our shoes. Some empathy goes a long way to retaining customers. > > We usually don’t delete comments, but **since the forum is moderated** it was necessary to point out that your first comment here was not in line with the **community rules** and can’t be called criticism by any stretch of the imagination. Otherwise, we completely understand your frustration. So stating that you (EA) don’t have a clue is breaching your “community rules” and isn’t criticism, now I have heard everything & spilt my coffee all over me from fits of laughter. ROFLMAO. Instead of being petty, how about providing your Australian customers better communication and provide fixes in a timely manner. This is an isolated issue peculiar to Oceania region and you need to work with your customers not against them. ---
**Author:** ![1tass](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/1/43a26b/32.png) [@1tass](https://battlefieldforum.co/u/1tass)\ **Post date:** [April 6, 2018, 11:17pm UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/105 "2018-04-06T23:17:00Z")
Still down then?? Rough ---
**Author:** ![1tass](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/1/43a26b/32.png) [@1tass](https://battlefieldforum.co/u/1tass)\ **Post date:** [April 6, 2018, 11:17pm UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/106 "2018-04-06T23:17:00Z")
Haven’t seen an issue persist for this long ever I feel ---
**Author:** ![IAIPICI](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/i/4bbf92/32.png) [@IAIPICI](https://battlefieldforum.co/u/IAIPICI)\ **Post date:** [April 6, 2018, 11:48pm UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/107 "2018-04-06T23:48:00Z")
How hard is to to have an update for people when these things happen? People themselves have to post a fourm thread or a complaint on the EA website before a rep chooses they might respond. EA surly is a big enough power base to have known this was happening before anyone had to point out the issue, and have some sort of information available for people who some of which have spent $160 plus on this game. Even something simple like, “We do apologise server are currently down in Australia, we are working to fix this issue and will provide futher updates”. But we have to go to the extra effort to moan at these people before they tell us anything. I do get it, things like this do happen, but the handling of the issue is an example of terrible customer service. ---
**Author:** ![SS142](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/s/cab0a1/32.png) [@SS142](https://battlefieldforum.co/u/SS142)\ **Post date:** [April 7, 2018, 1:44am UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/108 "2018-04-07T01:44:00Z")
Servers seem stable for the time being, login and try it out for yourself. ---
**Author:** ![SumwhatKrazy](https://battlefieldforum.co/user_avatar/battlefieldforum.co/sumwhatkrazy/32/103643_2.png) [@SumwhatKrazy](https://battlefieldforum.co/u/SumwhatKrazy)\ **Post date:** [April 7, 2018, 1:52am UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/109 "2018-04-07T01:52:00Z")
> [@1tass](#): > > Haven’t seen an issue persist for this long ever I feel You weren’t around in the BF2 days then? i still have haunting memories of the 1.3 patch lol. That was an issue where servers would crash randomly and often and it took them a month to fix. And wasn’t Bf4 broken for the entire first year? lol I feel you though, BF1 was one of the only BF games to not have a servers crashing issue so it being this bad for this long dose stand out. > [@IAIPICI](#): > > How hard is to to have an update for people when these things happen? People themselves have to post a fourm thread or a complaint on the EA website before a rep chooses they might respond. EA surly is a big enough power base to have known this was happening before anyone had to point out the issue, and have some sort of information available for people who some of which have spent $160 plus on this game. > > Even something simple like, “We do apologise server are currently down in Australia, we are working to fix this issue and will provide futher updates”. But we have to go to the extra effort to moan at these people before they tell us anything. I do get it, things like this do happen, but the handling of the issue is an example of terrible customer service. Very fair comment and thing to expect. > [@SS142](#): > > Servers seem stable for the time being, login and try it out for yourself. Sweet, i’ll jump in in a bit and post some feedback. Last i heard some people from Dice were in Aussie gaming server number two, monitoring it i guess. ---
**Author:** ![HuwJarz](https://battlefieldforum.co/user_avatar/battlefieldforum.co/huwjarz/32/102119_2.png) [@HuwJarz](https://battlefieldforum.co/u/HuwJarz)\ **Post date:** [April 7, 2018, 2:06am UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/110 "2018-04-07T02:06:00Z")
Erm…I think I know what the problem is… I am an IT professional until recently was living in Melbourne. Now back in the UK with great ping and fully working servers. You Aussies cannot see the wood from the trees sometime. You’ve had it too good. Perhaps the media focus on the cricket cry babies has distracted you? The solution is simple: Your servers are upside down. ---
**Author:** ![SumwhatKrazy](https://battlefieldforum.co/user_avatar/battlefieldforum.co/sumwhatkrazy/32/103643_2.png) [@SumwhatKrazy](https://battlefieldforum.co/u/SumwhatKrazy)\ **Post date:** [April 7, 2018, 2:25am UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/111 "2018-04-07T02:25:00Z")
> [@HuwJarz](#): > > Erm…I think I know what the problem is… > > I am an IT professional until recently was living in Melbourne. Now back in the UK with great ping and fully working servers. > > You Aussies cannot see the wood from the trees sometime. You’ve had it too good. Perhaps the media focus on the cricket cry babies has distracted you? > > The solution is simple: > > Your servers are upside down. off ya whinging Pom 😛 ---
**Author:** ![SS142](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/s/cab0a1/32.png) [@SS142](https://battlefieldforum.co/u/SS142)\ **Post date:** [April 7, 2018, 2:31am UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/112 "2018-04-07T02:31:00Z")
He already has \>🙂 😃 ---
**Author:** ![1tass](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/1/43a26b/32.png) [@1tass](https://battlefieldforum.co/u/1tass)\ **Post date:** [April 7, 2018, 2:40am UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/113 "2018-04-07T02:40:00Z")
> [@SS142](#): > > Servers seem stable for the time being, login and try it out for yourself. Hopefully smash some tonight then! ---
**Author:** ![The\_Decapitat0r](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/t/e274bd/32.png) [@The\_Decapitat0r](https://battlefieldforum.co/u/The_Decapitat0r)\ **Post date:** [April 7, 2018, 3:50am UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/114 "2018-04-07T03:50:00Z")
It is working at the moment, I just finished a few games. ---
**Author:** ![A\_Lill\_Potato](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/a/fbc32d/32.png) [@A\_Lill\_Potato](https://battlefieldforum.co/u/A_Lill_Potato)\ **Post date:** [April 7, 2018, 6:33am UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/115 "2018-04-07T06:33:00Z")
> [@The\_Decapitat0r](#): > > It is working at the moment, I just finished a few games. Still stable? ---
**Author:** ![KingRofty](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/k/9dc877/32.png) [@KingRofty](https://battlefieldforum.co/u/KingRofty)\ **Post date:** [April 7, 2018, 6:45am UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/116 "2018-04-07T06:45:00Z")
> [@A\_Lill\_Potato](#): > > > [@The\_Decapitat0r](#): > > > > It is working at the moment, I just finished a few games. > > Still stable? As stable as an untampered cricket ball. 😉 ---
**Author:** ![Lewk86](https://battlefieldforum.co/user_avatar/battlefieldforum.co/lewk86/32/102634_2.png) [@Lewk86](https://battlefieldforum.co/u/Lewk86)\ **Post date:** [April 7, 2018, 6:47am UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/117 "2018-04-07T06:47:00Z")
Do we get compensation, as a paying customer whose service was unavailable for several days? ---
**Author:** ![PvtJohnTowle](https://battlefieldforum.co/user_avatar/battlefieldforum.co/pvtjohntowle/32/103189_2.png) [@PvtJohnTowle](https://battlefieldforum.co/u/PvtJohnTowle)\ **Post date:** [April 7, 2018, 12:12pm UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/118 "2018-04-07T12:12:00Z")
> [@Lewk86](#): > > Do we get compensation, as a paying customer whose service was unavailable for several days? Yes u are not paying for the service so the answer is no ---
**Author:** ![SumwhatKrazy](https://battlefieldforum.co/user_avatar/battlefieldforum.co/sumwhatkrazy/32/103643_2.png) [@SumwhatKrazy](https://battlefieldforum.co/u/SumwhatKrazy)\ **Post date:** [April 7, 2018, 1:17pm UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/119 "2018-04-07T13:17:00Z")
Well servers are all fixed at least. Wonder if they’ll reveal what the cause was? But yeah, played for 2-3 hours earlier and no issues. ---
**Author:** ![Cpl\_McCrumpet](https://battlefieldforum.co/user_avatar/battlefieldforum.co/cpl_mccrumpet/32/101559_2.png) [@Cpl\_McCrumpet](https://battlefieldforum.co/u/Cpl_McCrumpet)\ **Post date:** [April 7, 2018, 9:40pm UTC](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376/120 "2018-04-07T21:40:00Z")
Well things seem to be back to normal, thank you EA for eventually fixing things. I’m appalled and amazed at the customer service and that it took 4 days, 3 of which we were being told there’s no problems and its a player issue…but you got there in the end. [Previous page](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376.md?page=5) [Next page](https://battlefieldforum.co/t/australian-servers-are-all-down-constantly-crashing-today/103376.md?page=7)