We will all have moved on to BF V by the time this is finalised I hear you.
No we all won’t.
I was talking figuratively
https://www.vocabulary.com/dictionary/figuratively
The adverb figuratively describes something symbolic, not actual. If a friend invites you to tonight’s concert but you already have plans with your family, you might say — figuratively — that your hands are tied.
If I said it rained cats and dogs, would you take that literally?
This has been the concern I raised regarding diminishing returns which I tagged @Braddock512 in and have yet to get a response. Im almost at a wait and see point though but is that just me being worn down by inaction?
Dude there might be 2 servers a night tops here downunder the day BFV goes live… PC speaking.
OMG @Braddock512 , your still stringing people along… How Embarrassing.
I don’t know that he’s actually stringing people along as he’s clearly expressed his own frustrations at the length of time this is taking. I do believe however that many here have not lost sight of the fact it’s now 135 days or 4 months, 13 days, if my calculations are correct, since the problem first surfaced till today with no compensation.
I’m sorry if I’m sounding a bit harsh, but if that’s the case he’s not the right person for the job.
This can hardly be a complex decision.
Imagine one month after the event of a meeting had taken place with the right people in the room:
We messed up, let’s have a meeting to make the ANZ players feel valued.
Let’s make a decision on some in game stuff for BF1 or some credit for BFV or other EA titles.
20Minutes later - decision made
1 week later - delivery mechanism to provide compensation worked out
1 month later - rolled out.
Maximum reasonable time 8-10 weeks.
He’s keeping you informed. If he didn’t you’d complain, when he does you complain.
@StarscreamUK , let me ask you a question. Do you thinks that this has been handled;
1 in a way that makes ANZ players feel valued?
2 in a timely way?
3 Do you feel that this represents top drawer customer service?
- No matter what happens there will be some who are happy and some who are not.
2 and 3. I am not privvy to the internal decisions procedure so I cannot answer only seeing one side.
Like I said, this could have been handled in a more timely way. The customers might have been consider a priority, not the company internal decision procedure. I’ve been in business a long time, and when major issue has affected important or a large number of customers, in a good business, decisions get made fast.
Principles of good customer service:
When you get it wrong say you are sorry
If you are going to compensate announce it quickly
Implement it as fast as you can, but really points 1 and 2 are the key - tell customers what you re going to do about it.
I don’t get the point of your post. It seems to add nothing to this conversation. The questions and concerns are real without any insight into what we are getting and the time past. You paint people as complainers without any knowledge of the situation as you did not experience it.
I think the point is the whole exercise has been drawn out and people are frustrated. No outcome after a prolonged period is just as as bad as no update at all
I don’t believe there’s much he can do until the teams he works with gives him the green light to announce that the compensatory package is ready to be rolled out.
Red tape is everywhere and literally in every industry, not just gaming.
Red tape also slows things down.. a lot.
And just imagine how long this would take if it was worldwide not just a fraction of a percentage of your whole player base…
Probably the same amount of time really, That said.. At least he is putting out regular updates as best he can despite the red tape tying his hands.
How would you know this as you are a volunteer and not an EA employee? You would not be privy to these internal procedures.
Just common sense, there’s red tape everywhere you go.
For instance, my rent was overpaid and it took them 2 months to get the red tape cleared for me to get a refund on it.