# Battlefield 5 fails to load menu after intro **URL:** \ **Category:** General Discussion\ **Created:** [November 9, 2018, 9:48pm UTC](https://battlefieldforum.co/t/battlefield-5-fails-to-load-menu-after-intro/105888 "2018-11-09T21:48:00Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Ducolax](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/d/e480ec/32.png) [@Ducolax](https://battlefieldforum.co/u/Ducolax)\ **Post date:** [November 9, 2018, 9:48pm UTC](https://battlefieldforum.co/t/battlefield-5-fails-to-load-menu-after-intro/105888/1 "2018-11-09T21:48:00Z")
Hi, the game does not load the menu right after the intro (frost bite logo) when I load the game. I hear the music playing and see the screen change to different images but no menu pops up. Is there any fix? ---
**Author:** ![xxxCoOlBr33zExxx](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/x/da6949/32.png) [@xxxCoOlBr33zExxx](https://battlefieldforum.co/u/xxxCoOlBr33zExxx)\ **Post date:** [November 9, 2018, 10:40pm UTC](https://battlefieldforum.co/t/battlefield-5-fails-to-load-menu-after-intro/105888/2 "2018-11-09T22:40:00Z")
What are specs of your system? -CB ---
**Author:** ![ahworks](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/a/779978/32.png) [@ahworks](https://battlefieldforum.co/u/ahworks)\ **Post date:** [November 9, 2018, 11:23pm UTC](https://battlefieldforum.co/t/battlefield-5-fails-to-load-menu-after-intro/105888/3 "2018-11-09T23:23:00Z")
Try exiting full screen (bfv will auto adjust resolution), alt + enter. Then lower the frame rate and graphics and re enter full screen. If that doesn’t work switch to the borderless option. ---
**Author:** ![groovygrud](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/g/c37758/32.png) [@groovygrud](https://battlefieldforum.co/u/groovygrud)\ **Post date:** [November 18, 2018, 3:22pm UTC](https://battlefieldforum.co/t/battlefield-5-fails-to-load-menu-after-intro/105888/4 "2018-11-18T15:22:00Z")
I’m having the same issue. Did anyone find a solution? ---
**Author:** ![groovygrud](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/g/c37758/32.png) [@groovygrud](https://battlefieldforum.co/u/groovygrud)\ **Post date:** [November 18, 2018, 3:25pm UTC](https://battlefieldforum.co/t/battlefield-5-fails-to-load-menu-after-intro/105888/5 "2018-11-18T15:25:00Z")
Okay. After i tried alt + enter and nothing happened, i restarted the game and then the menu showed up in windowed mode. ---
**Author:** ![PhobiaX](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/p/c4cdca/32.png) [@PhobiaX](https://battlefieldforum.co/u/PhobiaX)\ **Post date:** [November 27, 2018, 8:30pm UTC](https://battlefieldforum.co/t/battlefield-5-fails-to-load-menu-after-intro/105888/6 "2018-11-27T20:30:00Z")
I have the same issue, could someone help me, i can’t fix it. ---
**Author:** ![PhobiaX](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/p/c4cdca/32.png) [@PhobiaX](https://battlefieldforum.co/u/PhobiaX)\ **Post date:** [November 27, 2018, 8:37pm UTC](https://battlefieldforum.co/t/battlefield-5-fails-to-load-menu-after-intro/105888/7 "2018-11-27T20:37:00Z")
![RDjnKNM.jpg](https://battlefieldforum.co/uploads/default/original/3X/1/9/191063d298de2098b4500c51f3bd5f11ac385881.jpeg) This is the screen i have after the intro. No menu, can’t even play ---
**Author:** ![Thumbo\_420](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/t/94ad74/32.png) [@Thumbo\_420](https://battlefieldforum.co/u/Thumbo_420)\ **Post date:** [November 28, 2018, 12:24am UTC](https://battlefieldforum.co/t/battlefield-5-fails-to-load-menu-after-intro/105888/8 "2018-11-28T00:24:00Z")
same problem here, it sometimes loads to the menu but I don’t know what affects it. ---
**Author:** ![St3phelord](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/s/4da419/32.png) [@St3phelord](https://battlefieldforum.co/u/St3phelord)\ **Post date:** [November 28, 2018, 5:37pm UTC](https://battlefieldforum.co/t/battlefield-5-fails-to-load-menu-after-intro/105888/9 "2018-11-28T17:37:00Z")
Im having the same problem I have an Acer Predator Laptop Win8 and the weird thing is that it worked at the start then the bug first started happening and then i started the game in Compatibility Mode (Win 8) then it worked a few times but no nothing works any more ---
**Author:** ![will4\_pain](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/w/c2a13f/32.png) [@will4\_pain](https://battlefieldforum.co/u/will4_pain)\ **Post date:** [November 29, 2018, 4:27am UTC](https://battlefieldforum.co/t/battlefield-5-fails-to-load-menu-after-intro/105888/10 "2018-11-29T04:27:00Z")
I am having exactly the same problem and its really making me angry now. I have pretty much tried everything. Really hope someone can find a solution to this problem. ---
**Author:** ![flg03002](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/f/7ea924/32.png) [@flg03002](https://battlefieldforum.co/u/flg03002)\ **Post date:** [November 29, 2018, 9:14pm UTC](https://battlefieldforum.co/t/battlefield-5-fails-to-load-menu-after-intro/105888/11 "2018-11-29T21:14:00Z")
Same here, the game is not playable, what the hell is going on?! ---
**Author:** ![St3phelord](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/s/4da419/32.png) [@St3phelord](https://battlefieldforum.co/u/St3phelord)\ **Post date:** [November 30, 2018, 2:42pm UTC](https://battlefieldforum.co/t/battlefield-5-fails-to-load-menu-after-intro/105888/12 "2018-11-30T14:42:00Z")
) so this may help you so here is a thread from the answerHQ [https://answers.ea.com/t5/Technical-Issues/Main-Menu-Bug/m-p/7164081/highlight/true#M724](https://answers.ea.com/t5/Technical-Issues/Main-Menu-Bug/m-p/7164081/highlight/true#M724) and whiel i was going through it one guy suggest 3 steps. 2 proved to be no worth but yesterday i got it to work with this 2: Run: msconfig, go to “services” tab: MAKE SURE TO CHECK BOX "HIDE MICROSOFT SERVICES"down to your left. Then disable everything and restart the computer. This has fixed it for me^^ i didnt disable everything but try for yourself ---
**Author:** ![PhobiaX](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/p/c4cdca/32.png) [@PhobiaX](https://battlefieldforum.co/u/PhobiaX)\ **Post date:** [December 1, 2018, 12:08pm UTC](https://battlefieldforum.co/t/battlefield-5-fails-to-load-menu-after-intro/105888/13 "2018-12-01T12:08:00Z")
> [@St3phelord](#): > > ) so this may help you so here is a thread from the answerHQ > [https://answers.ea.com/t5/Technical-Issues/Main-Menu-Bug/m-p/7164081/highlight/true#M724](https://answers.ea.com/t5/Technical-Issues/Main-Menu-Bug/m-p/7164081/highlight/true#M724) > and whiel i was going through it one guy suggest 3 steps. 2 proved to be no worth but yesterday i got it to work with this > > 2: Run: msconfig, go to “services” tab: > MAKE SURE TO CHECK BOX "HIDE MICROSOFT SERVICES"down to your left. > Then disable everything and restart the computer. > > This has fixed it for me^^ i didnt disable everything but try for yourself Hi, This is working for me, let’s see if it keeps working. ---
**Author:** ![Stemb00](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/s/82dd89/32.png) [@Stemb00](https://battlefieldforum.co/u/Stemb00)\ **Post date:** [December 3, 2018, 7:10pm UTC](https://battlefieldforum.co/t/battlefield-5-fails-to-load-menu-after-intro/105888/14 "2018-12-03T19:10:00Z")
It is also working for me. I disabled all the service (non microsoft) and turning them on one by one. Finaly disabeling all the ASUS services did the job for me (like com service, HM com service etc) Sorry for my English.. im dutch.. ---
**Author:** ![MemeStrikerXd](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/m/ecccb3/32.png) [@MemeStrikerXd](https://battlefieldforum.co/u/MemeStrikerXd)\ **Post date:** [December 4, 2018, 6:16pm UTC](https://battlefieldforum.co/t/battlefield-5-fails-to-load-menu-after-intro/105888/15 "2018-12-04T18:16:00Z")
Hey Stemb thanks for giving me that tip with the Asus stuff, i did the same and it worked. Also cheers to PhobiaX for pointing this solution out. ---
**Author:** ![AlphaWorldLine](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/a/b487fb/32.png) [@AlphaWorldLine](https://battlefieldforum.co/u/AlphaWorldLine)\ **Post date:** [December 4, 2018, 11:03pm UTC](https://battlefieldforum.co/t/battlefield-5-fails-to-load-menu-after-intro/105888/16 "2018-12-04T23:03:00Z")
> [@Stemb00](#): > > It is also working for me. I disabled all the service (non microsoft) and turning them on one by one. Finaly disabeling all the ASUS services did the job for me (like com service, HM com service etc) > > Sorry for my English.. im dutch.. This works for me (I only stop ASUS HM Com Service and ASUS Com Service then restart), thank you!