# Battlelog not recognizing premium status **URL:** \ **Category:** Console\ **Created:** [March 19, 2017, 8:03pm UTC](https://battlefieldforum.co/t/battlelog-not-recognizing-premium-status/257439 "2017-03-19T20:03:00Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![vandal357](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/v/958977/32.png) [@vandal357](https://battlefieldforum.co/u/vandal357)\ **Post date:** [March 19, 2017, 8:03pm UTC](https://battlefieldforum.co/t/battlelog-not-recognizing-premium-status/257439/1 "2017-03-19T20:03:00Z")
I bought premium foor BF4 on Xbox one, and also bought premium. For some reason I can’t start the phantom assignment because battlelog doesn’t recognize my premium status. I’ve uninstalled and reinstalled everything and still nothing. Everything has been purchased from the XBL marketplace, not EA access. Can someone help or at least point me in the right direction ---
**Author:** ![DutchDave-ELITE](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/d/df788c/32.png) [@DutchDave-ELITE](https://battlefieldforum.co/u/DutchDave-ELITE)\ **Post date:** [March 19, 2017, 8:08pm UTC](https://battlefieldforum.co/t/battlelog-not-recognizing-premium-status/257439/2 "2017-03-19T20:08:00Z")
I was with you tonight looking the dogtags, do you know those people so I can add them? Try to register to EA again, maybe that helps you. ---
**Author:** ![tinesbbwi](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/t/7ea924/32.png) [@tinesbbwi](https://battlefieldforum.co/u/tinesbbwi)\ **Post date:** [March 19, 2017, 8:28pm UTC](https://battlefieldforum.co/t/battlelog-not-recognizing-premium-status/257439/3 "2017-03-19T20:28:00Z")
Can someone help, I cannot join any game. I have downloaded and install the plugin required when I click “join game”, but it is keeps asking me to download and install the plugin. It’s been 5 days now. :-(. Also, Origin is not recognizing my Premium status of BF4. What’s happening? ---
**Author:** ![vandal357](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/v/958977/32.png) [@vandal357](https://battlefieldforum.co/u/vandal357)\ **Post date:** [March 19, 2017, 10:50pm UTC](https://battlefieldforum.co/t/battlelog-not-recognizing-premium-status/257439/4 "2017-03-19T22:50:00Z")
> [@DutchDave-ELITE](#): > > I was with you tonight looking the dogtags, do you know those people so I can add them? > > Try to register to EA again, maybe that helps you. You can add me on Xbox one under the same gamertag. Everyone I was with is a friend, so next time we’re all on we can squad up and find everything. I haven’t tried to re register yet. I’ll do that. ---
**Author:** ![MAGNUM\_MU5TACHE](https://battlefieldforum.co/user_avatar/battlefieldforum.co/magnum_mu5tache/32/101043_2.png) [@MAGNUM\_MU5TACHE](https://battlefieldforum.co/u/MAGNUM_MU5TACHE)\ **Post date:** [March 20, 2017, 6:20am UTC](https://battlefieldforum.co/t/battlelog-not-recognizing-premium-status/257439/5 "2017-03-20T06:20:00Z")
> [@vandal357](#): > > I bought premium foor BF4 on Xbox one, and also bought premium. For some reason I can’t start the phantom assignment because battlelog doesn’t recognize my premium status. I’ve uninstalled and reinstalled everything and still nothing. Everything has been purchased from the XBL marketplace, not EA access. Can someone help or at least point me in the right direction Did you download the premium file from the store? ---
**Author:** ![vandal357](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/v/958977/32.png) [@vandal357](https://battlefieldforum.co/u/vandal357)\ **Post date:** [March 20, 2017, 2:23pm UTC](https://battlefieldforum.co/t/battlelog-not-recognizing-premium-status/257439/6 "2017-03-20T14:23:00Z")
Yes. Downloaded premium and all the map. It gave me everything in game. It’s just the battlelog that is not recognizing premium ---
**Author:** ![xxxCoOlBr33zExxx](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/x/da6949/32.png) [@xxxCoOlBr33zExxx](https://battlefieldforum.co/u/xxxCoOlBr33zExxx)\ **Post date:** [March 20, 2017, 6:01pm UTC](https://battlefieldforum.co/t/battlelog-not-recognizing-premium-status/257439/7 "2017-03-20T18:01:00Z")
> [@vandal357](#): > > Yes. Downloaded premium and all the map. It gave me everything in game. It’s just the battlelog that is not recognizing premium I’m looking at your account on BL and its showing you bought all the DLC’s however Premium was not on it hence why it isnt showing for you. If you actually bought Premium, I would try re-installing it again and if that doesnt work, contact EA Support at [http://help.ea.com/en/contact-us/new/](http://help.ea.com/en/contact-us/new/) and hopefully they can resolve your issue. -CB ```auto ``` ---
**Author:** ![DutchDave-ELITE](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/d/df788c/32.png) [@DutchDave-ELITE](https://battlefieldforum.co/u/DutchDave-ELITE)\ **Post date:** [March 20, 2017, 7:10pm UTC](https://battlefieldforum.co/t/battlelog-not-recognizing-premium-status/257439/8 "2017-03-20T19:10:00Z")
And otherwise, if it appears you lost it, it is now for only 15 bucks. ---
**Author:** ![vandal357](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/v/958977/32.png) [@vandal357](https://battlefieldforum.co/u/vandal357)\ **Post date:** [March 20, 2017, 11:48pm UTC](https://battlefieldforum.co/t/battlelog-not-recognizing-premium-status/257439/9 "2017-03-20T23:48:00Z")
After contacting EA, the problem is fixed. Thanks for the help ---
**Author:** ![xxxCoOlBr33zExxx](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/x/da6949/32.png) [@xxxCoOlBr33zExxx](https://battlefieldforum.co/u/xxxCoOlBr33zExxx)\ **Post date:** [March 21, 2017, 6:20pm UTC](https://battlefieldforum.co/t/battlelog-not-recognizing-premium-status/257439/10 "2017-03-21T18:20:00Z")
> [@vandal357](#): > > After contacting EA, the problem is fixed. Thanks for the help good to hear. -CB