# Firestorm outfit preorder bonus never received **URL:** \ **Category:** Console\ **Created:** [February 9, 2019, 12:14pm UTC](https://battlefieldforum.co/t/firestorm-outfit-preorder-bonus-never-received/108225 "2019-02-09T12:14:00Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![dutchleader123](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/d/7ba0ec/32.png) [@dutchleader123](https://battlefieldforum.co/u/dutchleader123)\ **Post date:** [February 9, 2019, 12:14pm UTC](https://battlefieldforum.co/t/firestorm-outfit-preorder-bonus-never-received/108225/1 "2019-02-09T12:14:00Z")
I preorded the deluxe edition of BFV but never got the firestorm outfit preorder bonus. I just noticed that earlier this week and contacted EA help. I explained them my case and even send them a proof of purchuse which shows i preorded the game before it came out. Their answer was: we cant add the firestorm outfit to your account. I dont understand how it cant be done retroactive. Are their any other players with the same problem of is anybody been able to get it fixed? ---
**Author:** ![Plucky6922](https://battlefieldforum.co/user_avatar/battlefieldforum.co/plucky6922/32/103141_2.png) [@Plucky6922](https://battlefieldforum.co/u/Plucky6922)\ **Post date:** [February 11, 2019, 3:09am UTC](https://battlefieldforum.co/t/firestorm-outfit-preorder-bonus-never-received/108225/2 "2019-02-11T03:09:00Z")
On the Battlefield V menu(Play/Your Company/Armory/Assignments/etc), there in a “Install Enlister Offer” if you scroll over to the right a bunch. Did you try via that? ---
**Author:** ![javawockyPS](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/j/df788c/32.png) [@javawockyPS](https://battlefieldforum.co/u/javawockyPS)\ **Post date:** [February 11, 2019, 4:09am UTC](https://battlefieldforum.co/t/firestorm-outfit-preorder-bonus-never-received/108225/3 "2019-02-11T04:09:00Z")
Also wherever you preordered from should have given you a code then for the “early enlister bonus”. That had beta access, some bf1 guns and the other bonuses like that outfit for bfv. No code, no bueno ---
**Author:** ![dutchleader123](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/d/7ba0ec/32.png) [@dutchleader123](https://battlefieldforum.co/u/dutchleader123)\ **Post date:** [February 11, 2019, 5:31am UTC](https://battlefieldforum.co/t/firestorm-outfit-preorder-bonus-never-received/108225/4 "2019-02-11T05:31:00Z")
> [@Plucky6922](#): > > On the Battlefield V menu(Play/Your Company/Armory/Assignments/etc), there in a “Install Enlister Offer” if you scroll over to the right a bunch. > Did you try via that? Dont think i have that option. > [@javawockyPS](#): > > Also wherever you preordered from should have given you a code then for the “early enlister bonus”. That had beta access, some bf1 guns and the other bonuses like that outfit for bfv. > > No code, no bueno I guess ive got bad luck then because i never got a code ---
**Author:** ![javawockyPS](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/j/df788c/32.png) [@javawockyPS](https://battlefieldforum.co/u/javawockyPS)\ **Post date:** [February 11, 2019, 6:44am UTC](https://battlefieldforum.co/t/firestorm-outfit-preorder-bonus-never-received/108225/5 "2019-02-11T06:44:00Z")
Double check your receipts, both the preorder confirmation and purchase one, for any codes printed on them as well as your game case. ---
**Author:** ![dutchleader123](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/d/7ba0ec/32.png) [@dutchleader123](https://battlefieldforum.co/u/dutchleader123)\ **Post date:** [February 11, 2019, 9:01am UTC](https://battlefieldforum.co/t/firestorm-outfit-preorder-bonus-never-received/108225/6 "2019-02-11T09:01:00Z")
> [@javawockyPS](#): > > Double check your receipts, both the preorder confirmation and purchase one, for any codes printed on them as well as your game case. Thanks, that might be my last hope ---
**Author:** ![WraithOf\_Hades](https://battlefieldforum.co/user_avatar/battlefieldforum.co/wraithof_hades/32/104086_2.png) [@WraithOf\_Hades](https://battlefieldforum.co/u/WraithOf_Hades)\ **Post date:** [February 12, 2019, 2:31am UTC](https://battlefieldforum.co/t/firestorm-outfit-preorder-bonus-never-received/108225/7 "2019-02-12T02:31:00Z")
> [@dutchleader123](#): > > > [@javawockyPS](#): > > > > Double check your receipts, both the preorder confirmation and purchase one, for any codes printed on them as well as your game case. > > Thanks, that might be my last hope If you ordered from gamestop they will give you a code. I lost mine and had to go in to get it