# Guy found fix for DX error crushing game on Windows - EA/AMD ignored him **URL:** \ **Category:** General Discussion\ **Created:** [January 16, 2014, 4:39am UTC](https://battlefieldforum.co/t/guy-found-fix-for-dx-error-crushing-game-on-windows-ea-amd-ignored-him/110890 "2014-01-16T04:39:37Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![igl00FTW](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/i/ac8455/32.png) [@igl00FTW](https://battlefieldforum.co/u/igl00FTW)\ **Post date:** [January 16, 2014, 4:39am UTC](https://battlefieldforum.co/t/guy-found-fix-for-dx-error-crushing-game-on-windows-ea-amd-ignored-him/110890/1 "2014-01-16T04:39:37Z")
its not me - just writing stor yof my friend so dont ask me for tips. as u know both AMD and Nvidia users are getting mayor crushes since release of the game with errors like: DirectX function “GetDeviceRemovedReason” failed with DXGI\_ERROR\_DEVICE\_HUNG ('The application device failed due to badly formed commands sent by the application" the guy was trying to fix the game for over a month finally found a fix that works both for AMD and Nvidia cards and mailed both companies saying he wants some kind of bounty for time wasted on game he bought for fun. Both companies replied suprisingly: EA: Thank you for contacting Electronic Arts Assistance Center. At the outset, I would like to apologize for the delay in response. Our team makes every effort to reply to e-mails on a regular basis, but this is not always possible. I’m sorry that you experienced problems with the operation of Battlefield 4 I am glad that the problem has been resolved. I wish you successful playtime. AMD: I understand that you have questions regarding driver feedback. If this is incorrect, please let me know as the information provided may change. Sorry there are no awards can send to you though we really want ☹ But I think the driver team will be interested on it. Please send the e-mail to AMD Issue Reporting Form. If you have any other questions or concerns, please do not hesitate to reply to this e-mail directly and I will try to provide any additional information that you may require. Thank you for contacting AMD! so shortly - both companies are unable to fix the game for big % of users since release time, yet when somebody writes to them with solution the ignore him and treat as some noob. if you are not familiar with the error and were lucky to not have it just check BF4 forums for DX errors and you will see LOADS of people mad on the company which ignores this issue. ---
**Author:** ![badcookies](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/b/5f8ce5/32.png) [@badcookies](https://battlefieldforum.co/u/badcookies)\ **Post date:** [January 16, 2014, 4:48pm UTC](https://battlefieldforum.co/t/guy-found-fix-for-dx-error-crushing-game-on-windows-ea-amd-ignored-him/110890/2 "2014-01-16T16:48:33Z")
Why are you saying they ignored him? He was asking for money before he gave them the fix, and both replied. EA said they were glad he fixed the issue, and AMD said they can’t pay him but would like they fix so they can implement it. ---
**Author:** ![CoffinRehersal](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/958977/32.png) [@CoffinRehersal](https://battlefieldforum.co/u/CoffinRehersal)\ **Post date:** [January 16, 2014, 5:09pm UTC](https://battlefieldforum.co/t/guy-found-fix-for-dx-error-crushing-game-on-windows-ea-amd-ignored-him/110890/3 "2014-01-16T17:09:00Z")
This just in: multi-billion dollar corporations respond to teenage boy who emails them demanding a bounty for “wasting his time” with canned emails. Boy’s friend said to be outraged, takes to internet for justice. ---
**Author:** ![hellofrommycubicle](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/h/a9a28c/32.png) [@hellofrommycubicle](https://battlefieldforum.co/u/hellofrommycubicle)\ **Post date:** [January 16, 2014, 6:32pm UTC](https://battlefieldforum.co/t/guy-found-fix-for-dx-error-crushing-game-on-windows-ea-amd-ignored-him/110890/4 "2014-01-16T18:32:41Z")
What was the fix? It is doubtful it was a fix, and instead just a ‘workaround’… which does not resolve the issue