So I had reported 3 tickets to evenbalance as I read where they don’t respond, which they don’t. However the person said they copied the link to their support ticket which I did
Here is the 1st one
https://www.evenbalance.com/troubleticket/update_ticket.php?ticketnumber=EB4504000961401&password=b0f6332901fa50b17f37d0df8878e3&special_message=new_ticket
The above ticket was closed & a new one opened;
Here is my responce;
*{Note #3: Alex J, you are a liar! You do collect personal information as it is stated in your tos…
“Licensee understands and agrees that the information that may be inspected and reported by PunkBuster software includes, but is not limited to, Licensee’s Internet Protocol Address, devices and any files residing on the hard-drive and in the memory of the computer on which PunkBuster software is installed.”
https://www.evenbalance.com/troubleticket/new_ticket.php
This is also a lie…“We have no way of knowing who was actually playing with this GUID at the time the violation was triggered”
You do know what IP was used & as I was told on Battlefield forums the following…
"…"I can not find any odd joins on your GUID. But again, I can only see joins on servers that were using a PB streaming plugin. "
Kicked by Punkbuster (MULTIHACK) #74004
No one other than I at my one ip used the computer that the game is on…& you know this as you didn’t collect any information stating otherwise. Why? because I did not hack at all in any way whatsoever. I do see that you state, “interfering with the normal operation of our PunkBuster software” This means that your software is out of date & can’t recognize new mouse/keyboard drivers,Windows 10 software or other normal files found on a new PC that has nothing to do with hacking a video game, etc. So what yo mean is it is NOT something that I did, but Even Balance, Inc. (PunkBuster’s) inability to adapt or update their own program.
I did not hack at all in any way…NO one hacked my pc or my account and there is no proof stating otherwise}*
Here is what happened… as they state…"
“interfering with the normal operation of our PunkBuster software” OK, THIS is BIG!!!
This means, as someone pointed out BF4 is being sunsetted & support or care of product integrity or a quality customer experience is being shelved. So even balance system is outdated & has not kept up with mouse/keyboard drivers, winows 10 or other normal files found on new pc’s that have nothing to do with hacking. So they MISTAKE normal files found on a persons PC & with a broad brush ban folks with no proof at all.
I have gone to the BBB & started a complaint. I urge others like myself to do so. Here is the address provided by the BBB;
Business Name: Even Balance, Inc.
Address: Spring, TX 77391
Phone: (212) 431-5000
Don’t bother with the phone # as it is not theirs (Go figure)