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Agree, there was a path where players could indirectly talk to Dev, this forum and reddit. However also had CTE (reddit and here) to be more direct. Now it is twitter and discord only. This then left a minority(game Changers) of a minority(CTE) that had their feedback listen too.
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While bugs can be inherited, we also don’t know what has really changed like security, player stats server, location of servers or even the inter-networking (changing server farm owners) can create problems that can not easily be solved. However there are things that seem to be taking a backward step. It looks as if DICE had bigger plans but it got cut short. The armory is just meant to be the shop.
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EA makes decision based risk/reward, some thing that happen to the game have nothing to do with EA.