Aye unfortunately EA CS said they won’t help because it was a microsoft store purchase and MS CS said they don’t know contact DICE.
There is only three reasons I can think of:
- Broken
- Broken because I pre-ordered on the 8th, refunded and then pre-ordered again
- They count the 15th as an actual release date for the game rather than digital deluxe early access despite it saying pre-order when I bought it and still saying pre-order everywhere else at the time.