# PC crashing issue workaround 25/02 **URL:** \ **Category:** PC\ **Created:** [February 25, 2014, 12:10pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872 "2014-02-25T12:10:00Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![EA\_Rick](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/e/7cd45c/32.png) [@EA\_Rick](https://battlefieldforum.co/u/EA_Rick)\ **Post date:** [February 25, 2014, 12:10pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/1 "2014-02-25T12:10:00Z")
Hi everyone, We are aware that some of you have been experiencing some crashing since the patch this morning. Below is a workaround for this problem: 1. Go into your game directory (dir:\Program files(x86)\Origin Games\Battlefield 4) 2. If you have a “user.cfg” file, open it in notepad. 3. Delete the command line “UI.DrawEnable 1” 4. Save the file 5. Start the game If you do not have this file on your system but are still crashing please post here with details of what is happening so that it can be further looked into. Thanks. ~Rick. ---
**Author:** ![0ocH4z23r97o0](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/0/839c29/32.png) [@0ocH4z23r97o0](https://battlefieldforum.co/u/0ocH4z23r97o0)\ **Post date:** [February 25, 2014, 4:22pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/2 "2014-02-25T16:22:00Z")
Thanks for putting the effort in to find this issue and solve it not even 24 hours after the patch, gj DICE, it might have taken a while, but you guys are really making some neat patches here. :)2 ---
**Author:** ![Gervan77](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/g/3e96dc/32.png) [@Gervan77](https://battlefieldforum.co/u/Gervan77)\ **Post date:** [February 25, 2014, 4:24pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/3 "2014-02-25T16:24:00Z")
I installed patch 25 Feb, PC. Game crashes on load. Crash to desktop with “BF4 stopped working…” I tried above method, but only able to play 3-5 minutes before crash to desktop. I deleted “UI.DrawEnable 1”. It works, again for 3-5 minutes before crashing. I notice that the command line 9UI.DrawEnable 1" gets put back into the file after each launch. Is this suppose to happen, or is it suppose to be deleted for good? ---
**Author:** ![LBF-Kao-pad-Kung](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/l/c6cbf5/32.png) [@LBF-Kao-pad-Kung](https://battlefieldforum.co/u/LBF-Kao-pad-Kung)\ **Post date:** [February 25, 2014, 4:27pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/4 "2014-02-25T16:27:00Z")
This post has been removed by the Battlelog administrators. ---
**Author:** ![SAYERET\_13](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/s/5f8ce5/32.png) [@SAYERET\_13](https://battlefieldforum.co/u/SAYERET_13)\ **Post date:** [February 25, 2014, 4:28pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/5 "2014-02-25T16:28:00Z")
This post has been removed by the Battlelog administrators. ---
**Author:** ![MiniChederz](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/m/76d3ee/32.png) [@MiniChederz](https://battlefieldforum.co/u/MiniChederz)\ **Post date:** [February 25, 2014, 4:29pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/6 "2014-02-25T16:29:00Z")
> [@](#): > > _Gervan77 said:_ > I installed patch 25 Feb, PC. Game crashes on load. Crash to desktop with "BF4 stopped working…" I tried above method, but only able to play 3-5 minutes before crash to desktop. I deleted "UI.DrawEnable 1". It works, again for 3-5 minutes before crashing. I notice that the command line 9UI.DrawEnable 1" gets put back into the file after each launch. Is this suppose to happen, or is it suppose to be deleted for good? Try making the config file read only. (Right click on user.cfg and click properties). It might not help in the slightest but its worth a try. ---
**Author:** ![LordBax81](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/l/8e7dd6/32.png) [@LordBax81](https://battlefieldforum.co/u/LordBax81)\ **Post date:** [February 25, 2014, 4:31pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/7 "2014-02-25T16:31:00Z")
This post has been removed by the Battlelog administrators. ---
**Author:** ![yOhylol](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/y/edb3f5/32.png) [@yOhylol](https://battlefieldforum.co/u/yOhylol)\ **Post date:** [February 25, 2014, 4:32pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/8 "2014-02-25T16:32:00Z")
I tried the method shown above, but the game is still disconnecting from the EA Server. It says: “ERROR You were disconnected from EA Online (1)”. The game hit the loading screen (the black one, with the white stripes on the top right corner). It takes some seconds, then the game closes itself, and the error message “ERROR You were disconnected from EA Online (1)” is poppin up. ---
**Author:** ![TGxthegamer](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/t/d9b06d/32.png) [@TGxthegamer](https://battlefieldforum.co/u/TGxthegamer)\ **Post date:** [February 25, 2014, 4:33pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/9 "2014-02-25T16:33:00Z")
No user.cfg file in my folder. I keep getting this error: ‘You were disconnected from EA Online (1)’ . It happens right after ‘Logging In’. Any fixes for this? And I have practically tried everything. BF3 works fine so I am sure I can ‘log in’ to EA Online. ---
**Author:** ![Kikitu](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/k/ecccb3/32.png) [@Kikitu](https://battlefieldforum.co/u/Kikitu)\ **Post date:** [February 25, 2014, 4:35pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/10 "2014-02-25T16:35:00Z")
No file on my directory, tried everything and the game keeps crashing to desktop without battlelog errors, just “Bf4 stopped working” I connect to a server, map loads, freezes at black screen before the battlemap load and crashes after that ---
**Author:** ![EA\_Rick](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/e/7cd45c/32.png) [@EA\_Rick](https://battlefieldforum.co/u/EA_Rick)\ **Post date:** [February 25, 2014, 4:36pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/11 "2014-02-25T16:36:00Z")
Posts that are in breach of the forum rules will be censored and receive a temporary suspension. Please make sure to keep your post constructive and on topic. ~Rick. ---
**Author:** ![lundqvist6138](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/l/ccd318/32.png) [@lundqvist6138](https://battlefieldforum.co/u/lundqvist6138)\ **Post date:** [February 25, 2014, 4:37pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/12 "2014-02-25T16:37:00Z")
Mine passed from crashing in game with a freeze BSOD VIDEO\_SCHEDULER\_INTERNAL\_ERROR to crashing (now with new patch) without EVEN getting into the game with the message DirectX function “Get Device Removed Reason” failed with DXGI\_Error\_DEVICCE\_HUNG: Device hung due to badly formed commands.. GPU:“Nvidia Geforce GTX 680”, Driver 33489 Rampage Extreme IV LGA 2011 with Extreme processor, 32 GB RAM - completely water cooled with 2 loops - Nvidia 680s (never go beyond 40-45 C) 1200w PSU. ---
**Author:** ![Mackkkk](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/m/ecccb3/32.png) [@Mackkkk](https://battlefieldforum.co/u/Mackkkk)\ **Post date:** [February 25, 2014, 4:41pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/13 "2014-02-25T16:41:00Z")
now work, before i have a blackscreen 😃 ---
**Author:** ![Takushkanshkan](https://battlefieldforum.co/user_avatar/battlefieldforum.co/takushkanshkan/32/106003_2.png) [@Takushkanshkan](https://battlefieldforum.co/u/Takushkanshkan)\ **Post date:** [February 25, 2014, 4:43pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/14 "2014-02-25T16:43:00Z")
crashing just started for me this morning too, 4 times in a row thus far…not had any issues before today. Not touching any files because in the past that has always created more issues than it solves… `Alienware Aurora i7 920 quadcore @ 2.67 two GTX 460 1gig in SLI 7 gig ram ddr3 Win 7 x64 850w psu edit: repair install did not fix edit: good grief! went to Campaign…not working either/ goes to black screen EDIT: Workaround fixed problem. Always hesitant to even open and look at files (lol) …should have listened to the blue box…see you on the battlefield! ---
**Author:** ![d3tax](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/d/ce73a5/32.png) [@d3tax](https://battlefieldforum.co/u/d3tax)\ **Post date:** [February 25, 2014, 4:45pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/15 "2014-02-25T16:45:00Z")
Mine keeps crashing when i try enter a server. it crash some times at the load screen and some times at the class selection. i have tried open some ports, repair the game and check for updates, but nothing help. ---
**Author:** ![DVDFMerlin](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/d/34f0e0/32.png) [@DVDFMerlin](https://battlefieldforum.co/u/DVDFMerlin)\ **Post date:** [February 25, 2014, 4:46pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/16 "2014-02-25T16:46:00Z")
I’ve noticed that after the patch installed Origin became logged out and went offline. When logging in I could connect normally to the servers and didn’t receive any ERROR You were disconnected from EA Online (1) warning thus far. Thought it might help. ---
**Author:** ![Shveitsarets](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/s/7ea924/32.png) [@Shveitsarets](https://battlefieldforum.co/u/Shveitsarets)\ **Post date:** [February 25, 2014, 4:48pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/17 "2014-02-25T16:48:00Z")
i am probably the only person who never had a single problem with bf4. now it wont even start. workarounds dont work ---
**Author:** ![00Angelito00](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/0/b2d939/32.png) [@00Angelito00](https://battlefieldforum.co/u/00Angelito00)\ **Post date:** [February 25, 2014, 4:51pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/18 "2014-02-25T16:51:00Z")
> [@](#): > > _EA\_Rick said:_ > Hi everyone, > > We are aware that some of you have been experiencing some crashing since the patch this morning. Below is a workaround for this problem: > > 1. Go into your game directory (dir:\Program files(x86)\Origin Games\Battlefield 4) > 2. If you have a “user.cfg” file, open it in notepad. > 3. Delete the command line “UI.DrawEnable 1” > 4. Save the file > 5. Start the game > > If you do not have this file on your system but are still crashing please post here with details of what is happening so that it can be further looked into. > > Thanks. > > ~Rick. thanks, it works for me. ---
**Author:** ![Kaaz29](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/k/73ab20/32.png) [@Kaaz29](https://battlefieldforum.co/u/Kaaz29)\ **Post date:** [February 25, 2014, 4:52pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/19 "2014-02-25T16:52:00Z")
The above work around works for me so far… will edit if things change. ---
**Author:** ![Frikster0202](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/f/e19adc/32.png) [@Frikster0202](https://battlefieldforum.co/u/Frikster0202)\ **Post date:** [February 25, 2014, 4:53pm UTC](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872/20 "2014-02-25T16:53:00Z")
Hi Guys. Ok so i have all the latest driver, updates etc. Game starts up nice and whilst playing just freezes the screen and there it will stay freezed till you hard reset your pc. Any idea what to do? [Next page](https://battlefieldforum.co/t/pc-crashing-issue-workaround-25-02/154872.md?page=2)