PC crashing issue workaround 25/02

[Rockogunslinger]

no file and crashing…

[halt317]

I need help on how to get to the file to delete the “user.pfg” or whatever! I need help!!! I need steps!

[FX8core]

Right click on desktop bf4 icon then open file location and it should be there

[Rigor_morti5]

Buffycs said:
I have the same problem
AMD 6970
Win 8.1
Intel 2600
8GB
1080@60Hz

Have tried 14.2 and 14.1 and 13.12 AMD drivers no change.
Disabled Mumble in game overlay.

Game started loading me below the map, then it was a black screen with the blue flashing cursor, now its 5mins of play then crash to desktop.

USERCFG:
RenderDevice.Dx11Enable 0
RenderDevice.Dx11Dot1Enable 0
RenderDevice.Dx11Dot1RuntimeEnable 0
perfoverlay.drawfps 1
worldrender.motionblurenable 0
worldrender.spotlightshadowmapresolution 256
worldrender.spotlightshadowmapenable 0
worldrender.lighttilecspathenable 0
renderdevice.forcerenderaheadlimit 1
gametime.maxvariablefps 60.000
renderdevice.triplebufferingenable 0
renderDevice.vsyncenable 0

Last APP crash report
Version=1
EventType=APPCRASH
EventTime=130378396710355882
ReportType=2
Consent=1
UploadTime=130378396715547731
ReportIdentifier=43f4748e-9e69-11e3-8282-001b211e3118
IntegratorReportIdentifier=43f4748d-9e69-11e3-8282-001b211e3118
NsAppName=bf4.exe
Response.BucketId=ca5043ec9097e859c4b494e59c51a175
Response.BucketTable=4
Response.LegacyBucketId=85909536107
Response.type=4
Sig.Name=Application Name
Sig.Value=bf4.exe
Sig.Name=Application Version
Sig.Value=1.1.0.1
Sig.Name=Application Timestamp
Sig.Value=53037899
Sig.Name=Fault Module Name
Sig.Value=bf4.exe
Sig.Name=Fault Module Version
Sig.Value=1.1.0.1
Sig.Name=Fault Module Timestamp
Sig.Value=53037899
Sig.Name=Exception Code
Sig.Value=c0000005
Sig.Name=Exception Offset
Sig.Value=0000000000806465
DynamicSig.Name=OS Version
DynamicSig.Value=6.3.9600.2.0.0.256.48
DynamicSig.Name=Locale ID
DynamicSig.Value=2057
DynamicSig.Name=Additional Information 1
DynamicSig.Value=e955
DynamicSig.Name=Additional Information 2
DynamicSig.Value=e955652dc0f402127d176f293736424b
DynamicSig.Name=Additional Information 3
DynamicSig.Value=258d
DynamicSig.Name=Additional Information 4
DynamicSig.Value=258dd374d68085fa5088c02528f2971a
UI=C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
UI=Battlefield 4™ has stopped working
UI=Windows can check online for a solution to the problem.
UI=Check online for a solution and close the program
UI=Check online for a solution later and close the program
UI=Close the program
LoadedModule=C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
LoadedModule=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule=C:\Windows\system32\KERNEL32.DLL
LoadedModule=C:\Windows\system32\KERNELBASE.dll
LoadedModule=C:\Program Files (x86)\Origin Games\Battlefield 4\Core\Activation64.dll
LoadedModule=C:\Windows\system32\WS2_32.dll
LoadedModule=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule=C:\Windows\system32\PSAPI.DLL
LoadedModule=C:\Windows\system32\USER32.dll
LoadedModule=C:\Windows\system32\ADVAPI32.dll
LoadedModule=C:\Windows\system32\SHELL32.dll
LoadedModule=C:\Windows\system32\ole32.dll
LoadedModule=C:\Windows\system32\OLEAUT32.dll
LoadedModule=C:\Windows\system32\SHLWAPI.dll
LoadedModule=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule=C:\Windows\system32\NSI.dll
LoadedModule=C:\Windows\system32\RPCRT4.dll
LoadedModule=C:\Windows\system32\msvcrt.dll
LoadedModule=C:\Windows\SYSTEM32\combase.dll
LoadedModule=C:\Windows\SYSTEM32\sechost.dll
LoadedModule=C:\Windows\system32\GDI32.dll
LoadedModule=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule=C:\Windows\system32\IMM32.DLL
LoadedModule=C:\Windows\system32\MSCTF.dll
LoadedModule=C:\Program Files (x86)\Origin\igo64.dll
LoadedModule=C:\Windows\SYSTEM32\MSVCP100.dll
LoadedModule=C:\Windows\SYSTEM32\MSVCR100.dll
LoadedModule=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule=C:\Windows\SYSTEM32\mantle64.dll
LoadedModule=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule=C:\Windows\SYSTEM32\cfgmgr32.dll
LoadedModule=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule=C:\Windows\SYSTEM32\urlmon.dll
LoadedModule=C:\Windows\SYSTEM32\iertutil.dll
LoadedModule=C:\Windows\SYSTEM32\WININET.dll
LoadedModule=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule=C:\Windows\SYSTEM32\MSVCP110.dll
LoadedModule=C:\Windows\SYSTEM32\MSVCR110.dll
LoadedModule=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule=C:\Windows\SYSTEM32\DINPUT8.dll
LoadedModule=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule=C:\Windows\SYSTEM32\dxgi.dll
LoadedModule=C:\Windows\SYSTEM32\d3d11.dll
LoadedModule=C:\Windows\SYSTEM32\DSOUND.dll
LoadedModule=C:\Windows\SYSTEM32\POWRPROF.dll
LoadedModule=C:\Windows\SYSTEM32\XINPUT9_1_0.dll
LoadedModule=C:\Windows\SYSTEM32\dbghelp.dll
LoadedModule=C:\Windows\SYSTEM32\WSOCK32.dll
LoadedModule=C:\Windows\SYSTEM32\USP10.dll
LoadedModule=C:\Windows\system32\bcryptprimitives.dll
LoadedModule=C:\Windows\system32\uxtheme.dll
LoadedModule=C:\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll
LoadedModule=C:\Windows\SYSTEM32\shcore.dll
LoadedModule=C:\Program Files (x86)\Origin Games\Battlefield 4\Engine.BuildInfo_Win64_retail.dll
LoadedModule=C:\Windows\SYSTEM32\profapi.dll
LoadedModule=C:\Windows\SYSTEM32\atiadlxx.dll
LoadedModule=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule=C:\Windows\system32\SETUPAPI.dll
LoadedModule=C:\Windows\system32\WINTRUST.dll
LoadedModule=C:\Windows\system32\CRYPT32.dll
LoadedModule=C:\Windows\system32\MSASN1.dll
LoadedModule=C:\Windows\SYSTEM32\WINSTA.dll
LoadedModule=C:\Windows\SYSTEM32\HID.DLL
LoadedModule=C:\Windows\SYSTEM32\aticfx64.dll
LoadedModule=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule=C:\Windows\SYSTEM32\atiuxp64.dll
LoadedModule=C:\Windows\SYSTEM32\atidxx64.dll
LoadedModule=C:\Windows\system32\mswsock.dll
LoadedModule=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule=C:\Windows\system32\rsaenh.dll
LoadedModule=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule=C:\Windows\System32\MMDevApi.dll
LoadedModule=C:\Windows\SYSTEM32\AUDIOSES.DLL
LoadedModule=C:\Windows\SYSTEM32\avrt.dll
LoadedModule=C:\Windows\SYSTEM32\wdmaud.drv
LoadedModule=C:\Windows\SYSTEM32\ksuser.dll
LoadedModule=C:\Windows\SYSTEM32\msacm32.drv
LoadedModule=C:\Windows\SYSTEM32\MSACM32.dll
LoadedModule=C:\Windows\SYSTEM32\midimap.dll
LoadedModule=C:\Windows\system32\napinsp.dll
LoadedModule=C:\Windows\system32\pnrpnsp.dll
LoadedModule=C:\Windows\system32\NLAapi.dll
LoadedModule=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule=C:\Windows\System32\winrnr.dll
LoadedModule=C:\Windows\System32\fwpuclnt.dll
LoadedModule=C:\Windows\System32\rasadhlp.dll
LoadedModule=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule=C:\Program Files (x86)\Origin Games\Battlefield 4\EAWebKit64.dll
LoadedModule=C:\Users\Bob\AppData\Local\PunkBuster\BF4\pb\pbcl.d64
LoadedModule=C:\Users\Bob\AppData\Local\PunkBuster\BF4\pb\pbag.d64
LoadedModule=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule=C:\Windows\SYSTEM32\wbemcomn.dll
LoadedModule=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule=C:\Windows\system32\wbem\fastprox.dll
State.Key=Transport.DoneStage1
State.Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Battlefield 4™
AppPath=C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=F5617E9F26F77C1B0B781A6B0641E73B

http://www.windowsbbs.com/legacy-windows/40538-what-causes-exception-code-c0000005-access_violation.html [windowsbbs.com]

[Amy_Bloodhound]

EA_Rick said:
Hi everyone,

We are aware that some of you have been experiencing some crashing since the patch this morning. Below is a workaround for this problem:

1. Go into your game directory (dir:\Program files(x86)\Origin Games\Battlefield 4)
2. If you have a “user.cfg” file, open it in notepad.
3. Delete the command line “UI.DrawEnable 1”
4. Save the file
5. Start the game

If you do not have this file on your system but are still crashing please post here with details of what is happening so that it can be further looked into.

Thanks.

~Rick.

Hi I do not have this file, and the game still crashes just before you go into game, re installed origin still no different.

[Arrragon]

Finally not crashing here !
I don’t even have to edit config. Gameplay is smooth and fluid like Jan 30 patch! Zero freezes. Hit detection is fine and gameplay is very fun , as it shoud be.
DICE, don’t do more patches, please! Just leave as it is

config: Win 8.0, GTX 660 driver 331.82

[MajorKingsOwn]

Worked for me

[Il_Tookz_lI]

Able to load server, but loading into what appears to be a really crappy windowed mode. When I make the changes in the video settings I can play how I did prior to the patch, but now I can’t alt-tab when needed.

[rcglider]

No crashes, but still get CPU spike several minutes into a map with Mantle.

Win 8.1
i7 4770k
280x

[halt317]

I don’t see the file, still crashing upon load…

[MarcelloDellUtri]

It works, thanks Rick.

However, i’m experiencing a few issues, maybe not patch related:

It still shows the loading bar in the upper right corner of the screen after loading a map (i tried the test range).

Edit: I’m not experiencing the choppy framerates so much anymore in test range (probably had a program in background causing it).

[Ravzir]

I don’t have this file and still crash. Same as before Feb 25, after the Feb 13 patch. The exact same error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: bf4.exe
Application Version: 1.1.0.1
Application Timestamp: 53037899
Fault Module Name: atidxx64.dll
Fault Module Version: 8.17.10.539
Fault Module Timestamp: 52ebfbe6
Exception Code: c0000005
Exception Offset: 000000000029520d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: dc75
Additional Information 2: dc751a634e35056b200c6d205d756e89
Additional Information 3: 3a7c
Additional Information 4: 3a7cdb8f450a621d5024319d1d27460a

[Buffycs]

Rigor_morti5 said:
http://www.windowsbbs.com/legacy-windows/40538-what-causes-exception-code-c0000005-access_violation.html [windowsbbs.com]

from the link you sent
Its the operating system telling you that a program has malfunctioned and tried to reference no mans land. It has nothing specific to do with any particular program, or a brand of software, this is straight from the CPU and kernel of the operating system.

[OehserBonkel]

Yeah ! Sound Loop is gone !!

[Rigor_morti5]

Buffycs said:

Rigor_morti5 said:
http://www.windowsbbs.com/legacy-windows/40538-what-causes-exception-code-c0000005-access_violation.html [windowsbbs.com]

from the link you sent
Its the operating system telling you that a program has malfunctioned and tried to reference no mans land. It has nothing specific to do with any particular program, or a brand of software, this is straight from the CPU and kernel of the operating system.

Its memory error,if i understood it right seems lot of people are getting it.

[Doc_V20]

OK, for those of us that do not have the file “user config”, just tell us what we need to do to get this game up and running!

[GT_AA3_Viper]

I have done some tests and I came to the conclusion that if you have a overclocking tool it may cause this directx error! Take a look at this link it helped me and made me remove some programs or stopped programs running in the background.

Battlefield 4 (BF4) DirectX Error fix PC- Crashing + Graphics Overlock help Troubleshooting guide

[youtube.com]

[KillerGirl_FIST]

great update now games don’t load, such BS. give me my money back

[Rigor_morti5]

Ravzir said:
I don’t have this file and still crash. Same as before Feb 25, after the Feb 13 patch. The exact same error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: bf4.exe
Application Version: 1.1.0.1
Application Timestamp: 53037899
Fault Module Name: atidxx64.dll
Fault Module Version: 8.17.10.539
Fault Module Timestamp: 52ebfbe6
Exception Code: c0000005
Exception Offset: 000000000029520d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: dc75
Additional Information 2: dc751a634e35056b200c6d205d756e89
Additional Information 3: 3a7c
Additional Information 4: 3a7cdb8f450a621d5024319d1d27460a

Exception Code: c0000005

Buffycs said:

Rigor_morti5 said:
http://www.windowsbbs.com/legacy-windows/40538-what-causes-exception-code-c0000005-access_violation.html [windowsbbs.com]

from the link you sent
Its the operating system telling you that a program has malfunctioned and tried to reference no mans land. It has nothing specific to do with any particular program, or a brand of software, this is straight from the CPU and kernel of the operating system.

Its memory error,if i understood it right seems lot of people are getting it.

[Buffycs]

Its an error where the game is attempting to access a section of RAM that it either is now allowed to read\write to or simply does not exist. So its not a memory error exactly, as in its not a fault of memory.