# Playing no problem for years now Punkbuster kicks me after 1min

**URL:** <https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866>\
**Category:** PC\
**Created:** [July 16, 2018, 10:32pm UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866 "2018-07-16T22:32:00Z")\
**Posts on this page:** 20\
**Page:** 2

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**Author:** ![claudio11santos](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/f05b48/32.png) [@claudio11santos](https://battlefieldforum.co/u/claudio11santos)\
**Post date:** [July 26, 2018, 5:09pm UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/21 "2018-07-26T17:09:00Z")

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> [@Il-Scavenger-lI](#):
>
> > [@claudio11santos](#):
> >
> > > [@Il-Scavenger-lI](#):
> > >
> > > > [@claudio11santos](#):
> > > >
> > > > > [@Il-Scavenger-lI](#):
> > > > >
> > > > > > [@claudio11santos](#):
> > > > > >
> > > > > > Why be so cold with people? you do not have a heart , the crew of the BF4db can yes help because they have appeals and they know how to prove the innocence of the players, I just do not understand why they get so nervous when it comes to PUNKBUSTER, does EA pay you to not discuss it? Does EA know that punkbuster is bugged and does not want to recognize it? I really do not understand why so much anger towards people, you as moderator should help and worry more friend, it does not have to be so cold, I just want help to prove my innocence
> > > > > 
> > > > > Moderators are there to enforce the FORUM rules. Those clearly state that ban discussion is not allowed. If you don’t have a program that clearly causes your issue, you can’t do anything other then wait.. If you have, send it to EB as has been told you plenty now.  
> > > > > .  
> > > > > In the meantime you keep hijacking threads of others and trying to force YOUR issue onto others. This indeed gets on the nerves of people.
> > > > 
> > > > but I’ve seen on your site that you scan to prove people’s innocence and even take their names off the BF4db banned list, how does that work? please help me, I already posted the programs I use on my pc, tells me how to act, I never went through this I do not know what I should do to prove my innocence
> > > 
> > > That is the difference between us and the official AC’s. We can let our own opinion play part in our decisions. I’ll leave in the middle if that worked or not for the PB cases.. We can not say if anyone is innocent, we know as much as any other player. We offer a stats engine and our game knowledge to server owners that have faith in how we work. EB has clearly said to us they NEVER look at stats. Therefore we are now debating on what to do with your violation code. We don’t have any evidence their bans are false. We don’t have the tools to prove that.
> > 
> > Why is my name on the Bf4db list? what evidence do you have that proves that I use some hacker? I made an appeal to the most unfortunately no one answered, I saw several and several player appealing with the same problem that I and the appeal was accepted friend.
> 
> Read what I said. We currently don’t lift any PB bans as we are still discussing what to do with them. Your appeal will be processed, but we do not guarantee an unban. Furthermore, your ban will stay at other AC’s like PBBans, ACI and GGC if we decide to lift any bans based of said violation.  
> .  
> Our evidence is the detection made by EB. That detection was made while you played on a server running our plugin. We do not know what, who and why that detection was made. We just copy it. That is the last response I will give to you on this forum.

Any news, friend? Can you figure something out on my account? , I am in the fight with the even balance via ticket trying to find out what could have caused this misunderstanding but we can not find anything, it’s difficult

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**Author:** ![SpoolaZ](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/s/b2d939/32.png) [@SpoolaZ](https://battlefieldforum.co/u/SpoolaZ)\
**Post date:** [July 27, 2018, 6:10pm UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/22 "2018-07-27T18:10:00Z")

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What should they find more that they have not already found ???  
There is that kind too that buys a new account after they have been caught and complained in the forums, so it is obvious that they have been understood what TOS was about.

If we say this way, it has always costs to be on top.

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**Author:** ![bishtop](https://battlefieldforum.co/user_avatar/battlefieldforum.co/bishtop/32/105891_2.png) [@bishtop](https://battlefieldforum.co/u/bishtop)\
**Post date:** [August 2, 2018, 9:34am UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/23 "2018-08-02T09:34:00Z")

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Most detections are made by known signatures/code of detected cheats, scavenger will know more on this than me regarding detection of unknown programs are essentially programs that change game memory data in some way or other or are scripts of some sort.

From the information available it would seem the last unbans for false detection was 2015-2016(unless information has not been disclosed)

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**Author:** ![Il-Scavenger-lI](https://battlefieldforum.co/user_avatar/battlefieldforum.co/il-scavenger-li/32/105562_2.png) [@Il-Scavenger-lI](https://battlefieldforum.co/u/Il-Scavenger-lI)\
**Post date:** [August 2, 2018, 10:02am UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/24 "2018-08-02T10:02:00Z")

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[https://bf4db.com/forum/thread/punkbuster-violation-final-ruling-1882](https://bf4db.com/forum/thread/punkbuster-violation-final-ruling-1882)  
.  
We as BF4DB will continue to enforce ALL PB violations again, as there is no solid proof of a false trigger. More info in the link.  
.  
On the matter of how PB works, no one can 100% be sure how they add detections as they will never share this with the public. But they do manually add detections. How they describe it is that their program, PB, scans for files and memory hooks or injections that look like the cheats they added to their blacklist.

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**Author:** ![claudio11santos](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/f05b48/32.png) [@claudio11santos](https://battlefieldforum.co/u/claudio11santos)\
**Post date:** [August 2, 2018, 6:28pm UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/25 "2018-08-02T18:28:00Z")

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> [@Il-Scavenger-lI](#):
>
> [https://bf4db.com/forum/thread/punkbuster-violation-final-ruling-1882](https://bf4db.com/forum/thread/punkbuster-violation-final-ruling-1882)  
> .  
> We as BF4DB will continue to enforce ALL PB violations again, as there is no solid proof of a false trigger. More info in the link.  
> .  
> On the matter of how PB works, no one can 100% be sure how they add detections as they will never share this with the public. But they do manually add detections. How they describe it is that their program, PB, scans for files and memory hooks or injections that look like the cheats they added to their blacklist.

but how will the player solve the problem if punkbuster does not say which program caused it? I have already mentioned all the programs I have installed on my pc and the even balance said that none of them causes the prohibition, I formatted my pc, it only has windows 8.1, avast, origin and bf4 installed, and still I still get kicked, so it is very complicated to solve the problem, you have to have someone to help people, because it is happening a lot every day, there is a player that took ban in 4 accounts, if there were any helpers, it would be very easy to solve this problem = /

Is there not a way to solve it? everything I could have done I already said, I am a layman on this subject, I needed a technician to help me, because I was accused and would like a proof about what happened, 2 months ago and I still do not know why I can not play , in the pbbans says only that I was banned by aimbot and there is no more information, I believe that if there is accusation have to have evidence, I wanted to play again and to prove my innocence, but without help it is difficult

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**Author:** ![Il-Scavenger-lI](https://battlefieldforum.co/user_avatar/battlefieldforum.co/il-scavenger-li/32/105562_2.png) [@Il-Scavenger-lI](https://battlefieldforum.co/u/Il-Scavenger-lI)\
**Post date:** [August 2, 2018, 6:30pm UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/26 "2018-08-02T18:30:00Z")

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> [@claudio11santos](#):
>
> > [@Il-Scavenger-lI](#):
> >
> > [https://bf4db.com/forum/thread/punkbuster-violation-final-ruling-1882](https://bf4db.com/forum/thread/punkbuster-violation-final-ruling-1882)  
> > .  
> > We as BF4DB will continue to enforce ALL PB violations again, as there is no solid proof of a false trigger. More info in the link.  
> > .  
> > On the matter of how PB works, no one can 100% be sure how they add detections as they will never share this with the public. But they do manually add detections. How they describe it is that their program, PB, scans for files and memory hooks or injections that look like the cheats they added to their blacklist.
> 
> but how will the player solve the problem if punkbuster does not say which program caused it? I have already mentioned all the programs I have installed on my pc and the even balance said that none of them causes the prohibition, I formatted my pc, it only has windows 8.1, avast, origin and bf4 installed, and still I still get kicked, so it is very complicated to solve the problem, you have to have someone to help people, because it is happening a lot every day, there is a player that took ban in 4 accounts, if there were any helpers, it would be very easy to solve this problem = /

If there is a problem, it will be solved by EB. They are responsible for their program and have the tools to resolve issues if there are any. Just like they solved it in the past.

---

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**Author:** ![claudio11santos](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/f05b48/32.png) [@claudio11santos](https://battlefieldforum.co/u/claudio11santos)\
**Post date:** [August 2, 2018, 6:35pm UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/27 "2018-08-02T18:35:00Z")

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> [@Il-Scavenger-lI](#):
>
> > [@claudio11santos](#):
> >
> > > [@Il-Scavenger-lI](#):
> > >
> > > [https://bf4db.com/forum/thread/punkbuster-violation-final-ruling-1882](https://bf4db.com/forum/thread/punkbuster-violation-final-ruling-1882)  
> > > .  
> > > We as BF4DB will continue to enforce ALL PB violations again, as there is no solid proof of a false trigger. More info in the link.  
> > > .  
> > > On the matter of how PB works, no one can 100% be sure how they add detections as they will never share this with the public. But they do manually add detections. How they describe it is that their program, PB, scans for files and memory hooks or injections that look like the cheats they added to their blacklist.
> > 
> > but how will the player solve the problem if punkbuster does not say which program caused it? I have already mentioned all the programs I have installed on my pc and the even balance said that none of them causes the prohibition, I formatted my pc, it only has windows 8.1, avast, origin and bf4 installed, and still I still get kicked, so it is very complicated to solve the problem, you have to have someone to help people, because it is happening a lot every day, there is a player that took ban in 4 accounts, if there were any helpers, it would be very easy to solve this problem = /
> 
> If there is a problem, it will be solved by EB. They are responsible for their program and have the tools to resolve issues if there are any. Just like they solved it in the past.

meanwhile I do what? , it’s been 2 months and I can not play friend = / .. let’s give an example, if it happens to you, what would you do? Give me a hint of how to act to prove my innocence please.

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**Author:** ![Il-Scavenger-lI](https://battlefieldforum.co/user_avatar/battlefieldforum.co/il-scavenger-li/32/105562_2.png) [@Il-Scavenger-lI](https://battlefieldforum.co/u/Il-Scavenger-lI)\
**Post date:** [August 2, 2018, 6:37pm UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/28 "2018-08-02T18:37:00Z")

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> [@claudio11santos](#):
>
> > [@Il-Scavenger-lI](#):
> >
> > > [@claudio11santos](#):
> > >
> > > > [@Il-Scavenger-lI](#):
> > > >
> > > > [https://bf4db.com/forum/thread/punkbuster-violation-final-ruling-1882](https://bf4db.com/forum/thread/punkbuster-violation-final-ruling-1882)  
> > > > .  
> > > > We as BF4DB will continue to enforce ALL PB violations again, as there is no solid proof of a false trigger. More info in the link.  
> > > > .  
> > > > On the matter of how PB works, no one can 100% be sure how they add detections as they will never share this with the public. But they do manually add detections. How they describe it is that their program, PB, scans for files and memory hooks or injections that look like the cheats they added to their blacklist.
> > > 
> > > but how will the player solve the problem if punkbuster does not say which program caused it? I have already mentioned all the programs I have installed on my pc and the even balance said that none of them causes the prohibition, I formatted my pc, it only has windows 8.1, avast, origin and bf4 installed, and still I still get kicked, so it is very complicated to solve the problem, you have to have someone to help people, because it is happening a lot every day, there is a player that took ban in 4 accounts, if there were any helpers, it would be very easy to solve this problem = /
> > 
> > If there is a problem, it will be solved by EB. They are responsible for their program and have the tools to resolve issues if there are any. Just like they solved it in the past.
> 
> meanwhile I do what? , it’s been 2 months and I can not play friend = / .. let’s give an example, if it happens to you, what would you do? Give me a hint of how to act to prove my innocence please.

Wait. Nothing more to do now. Any info about false positives will be announced on the EB homepage: [www.evenbalance.com](http://www.evenbalance.com). If you find a certain program that clearly triggers PB kicks then create a new ticket at their site. For example if you removed an RGB program and suddenly the kicks stop, you install it again and they are back.. Send them that program and it will be investigated.

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**Author:** ![claudio11santos](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/f05b48/32.png) [@claudio11santos](https://battlefieldforum.co/u/claudio11santos)\
**Post date:** [August 2, 2018, 6:39pm UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/29 "2018-08-02T18:39:00Z")

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> [@Il-Scavenger-lI](#):
>
> > [@claudio11santos](#):
> >
> > > [@Il-Scavenger-lI](#):
> > >
> > > > [@claudio11santos](#):
> > > >
> > > > > [@Il-Scavenger-lI](#):
> > > > >
> > > > > [https://bf4db.com/forum/thread/punkbuster-violation-final-ruling-1882](https://bf4db.com/forum/thread/punkbuster-violation-final-ruling-1882)  
> > > > > .  
> > > > > We as BF4DB will continue to enforce ALL PB violations again, as there is no solid proof of a false trigger. More info in the link.  
> > > > > .  
> > > > > On the matter of how PB works, no one can 100% be sure how they add detections as they will never share this with the public. But they do manually add detections. How they describe it is that their program, PB, scans for files and memory hooks or injections that look like the cheats they added to their blacklist.
> > > > 
> > > > but how will the player solve the problem if punkbuster does not say which program caused it? I have already mentioned all the programs I have installed on my pc and the even balance said that none of them causes the prohibition, I formatted my pc, it only has windows 8.1, avast, origin and bf4 installed, and still I still get kicked, so it is very complicated to solve the problem, you have to have someone to help people, because it is happening a lot every day, there is a player that took ban in 4 accounts, if there were any helpers, it would be very easy to solve this problem = /
> > > 
> > > If there is a problem, it will be solved by EB. They are responsible for their program and have the tools to resolve issues if there are any. Just like they solved it in the past.
> > 
> > meanwhile I do what? , it’s been 2 months and I can not play friend = / .. let’s give an example, if it happens to you, what would you do? Give me a hint of how to act to prove my innocence please.
> 
> Wait. Nothing more to do. Any info about false positives will be announced on the EB homepage: [www.evenbalance.com](http://www.evenbalance.com)

You do not have any tips to give me? something I can say or do on my pc that proves I’m innocent? You understand the system, it is not possible that there is nothing that can help me in this fight = (

Did not you read what I said, friend? , I formatted my pc, SO HAS BATTLEFIELD 4, ORIGIN AND WINDOWS 8.1, AVAST installed, and still I still get kicked, there is no program installed, there is nothing I can do on my pc

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**Author:** ![claudio11santos](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/f05b48/32.png) [@claudio11santos](https://battlefieldforum.co/u/claudio11santos)\
**Post date:** [August 2, 2018, 6:44pm UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/30 "2018-08-02T18:44:00Z")

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I talk to ALEX via ticket on the website of even balance every week, but we can not find out what happened = /

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<div class="post-metadata">

**Author:** ![claudio11santos](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/f05b48/32.png) [@claudio11santos](https://battlefieldforum.co/u/claudio11santos)\
**Post date:** [August 2, 2018, 6:55pm UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/31 "2018-08-02T18:55:00Z")

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ERROR  
Disconnected from game: You have been kicked out by PunkBuster. Reason: PunkBuster kicked player ‘claudio11santos’ (for 1200 minutes) … [PBBans.com](http://PBBans.com) enforced a previous MBi Ban for claudio11santos. [Admin Decision]

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**Author:** ![Il-Scavenger-lI](https://battlefieldforum.co/user_avatar/battlefieldforum.co/il-scavenger-li/32/105562_2.png) [@Il-Scavenger-lI](https://battlefieldforum.co/u/Il-Scavenger-lI)\
**Post date:** [August 2, 2018, 7:06pm UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/32 "2018-08-02T19:06:00Z")

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> [@claudio11santos](#):
>
> ERROR  
> Disconnected from game: You have been kicked out by PunkBuster. Reason: PunkBuster kicked player ‘claudio11santos’ (for 1200 minutes) … [PBBans.com](http://PBBans.com) enforced a previous MBi Ban for claudio11santos. [Admin Decision]

Only join official servers. Those will only enforce PB kicks, not perma bans given by 3rd party AC’s. You can tweak your filter to only show Official servers.

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**Author:** ![BigF33t\_13](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/b/eb8c5e/32.png) [@BigF33t\_13](https://battlefieldforum.co/u/BigF33t_13)\
**Post date:** [August 2, 2018, 7:11pm UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/33 "2018-08-02T19:11:00Z")

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> [@claudio11santos](#):
>
> ERROR  
> Disconnected from game: You have been kicked out by PunkBuster. Reason: PunkBuster kicked player ‘claudio11santos’ (for 1200 minutes) … [PBBans.com](http://PBBans.com) enforced a previous MBi Ban for claudio11santos. [Admin Decision]

If evenbalance did not lift your ban, it’s over. The ban is going to be enforced. I don’t think there’s any advice to give, because there’s nothing you can do to prove innocence. I’m sure continued discussion will get this thread locked. Take it up with evenbalance THEY ARE THE ONLY ONES WHO CAN LIFT IT, PERIOD.

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<div class="post-metadata">

**Author:** ![claudio11santos](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/f05b48/32.png) [@claudio11santos](https://battlefieldforum.co/u/claudio11santos)\
**Post date:** [August 2, 2018, 7:17pm UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/34 "2018-08-02T19:17:00Z")

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> [@Il-Scavenger-lI](#):
>
> > [@claudio11santos](#):
> >
> > ERROR  
> > Disconnected from game: You have been kicked out by PunkBuster. Reason: PunkBuster kicked player ‘claudio11santos’ (for 1200 minutes) … [PBBans.com](http://PBBans.com) enforced a previous MBi Ban for claudio11santos. [Admin Decision]
> 
> Only join official servers. Those will only enforce PB kicks, not perma bans given by 3rd party AC’s. You can tweak your filter to only show Official servers.

I do not know how to do this, I’ve tried all the servers and they all appear the same thing, some appear ban BF4db, there are no servers without punkbuster to play, all adms use punkbuster so it can not play on any server = / I only ask that please the galera that is commenting to talk to the even balance, enter their website and open a ticket and see the experience, the answers are programmed, are the same answers for all players who come in contact with them, make a test and send a ticket to them and see how it works, if there was a technician to help would be easier, would have dialogue and quickly discovered the problem, just think that in 4 months for ca appeared so many cases, it seems a blast of ban and everyone does not know how to act to solve .. the only thing I have to uninstall from the pc is windows 8.1 because I already unplugged avast and still being kicked, the origin is needed to connect to a match, po However, you do not have to uninstall any more, just some windows process that is causing it = /

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<div class="post-metadata">

**Author:** ![claudio11santos](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/f05b48/32.png) [@claudio11santos](https://battlefieldforum.co/u/claudio11santos)\
**Post date:** [August 2, 2018, 7:29pm UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/35 "2018-08-02T19:29:00Z")

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Il-Scavenger-lI

I really wanted to thank you for your attention, thank you very much

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**Author:** ![DIRTYGreeny](https://battlefieldforum.co/user_avatar/battlefieldforum.co/dirtygreeny/32/105552_2.png) [@DIRTYGreeny](https://battlefieldforum.co/u/DIRTYGreeny)\
**Post date:** [August 2, 2018, 10:33pm UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/36 "2018-08-02T22:33:00Z")

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I bet it was cause you had trainers or a trainer installed on your PC even if it was for another game.

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<div class="post-metadata">

**Author:** ![BigF33t\_13](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/b/eb8c5e/32.png) [@BigF33t\_13](https://battlefieldforum.co/u/BigF33t_13)\
**Post date:** [August 3, 2018, 12:57am UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/37 "2018-08-03T00:57:00Z")

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> [@claudio11santos](#):
>
> just some windows process that is causing it = /

I’m sure an illegal one.

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<div class="post-metadata">

**Author:** ![claudio11santos](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/f05b48/32.png) [@claudio11santos](https://battlefieldforum.co/u/claudio11santos)\
**Post date:** [August 3, 2018, 1:14pm UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/38 "2018-08-03T13:14:00Z")

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> [@DIRTYGreeny](#):
>
> I bet it was cause you had trainers or a trainer installed on your PC even if it was for another game.

My friend, my pc has no other games or anything, my pc was just bought to play battlefield 4, it had the programs I quoted above, but none of them cause conflict, I already formatted my pc and there is nothing else, and even then still being kicked, there is nothing to do with  
Software installed this error

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<div class="post-metadata">

**Author:** ![claudio11santos](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/f05b48/32.png) [@claudio11santos](https://battlefieldforum.co/u/claudio11santos)\
**Post date:** [August 3, 2018, 1:15pm UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/39 "2018-08-03T13:15:00Z")

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> [@BigF33t\_13](#):
>
> > [@claudio11santos](#):
> >
> > just some windows process that is causing it = /
> 
> I’m sure an illegal one.

So what can I do? my windows 8.1 is original, it updates automatically, unfortunately I can not do anything

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<div class="post-metadata">

**Author:** ![claudio11santos](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/f05b48/32.png) [@claudio11santos](https://battlefieldforum.co/u/claudio11santos)\
**Post date:** [August 3, 2018, 1:20pm UTC](https://battlefieldforum.co/t/playing-no-problem-for-years-now-punkbuster-kicks-me-after-1min/104866/40 "2018-08-03T13:20:00Z")

</div>

the problem is that nobody reads before answering things, I repeat, I had installed on the pc

Ccleaner  
avast  
advanced systen care  
ad block  
I pray  
itunes  
skype  
picasa 3  
origin  
stean  
flash player  
realplayer  
geforce experience  
format factory  
windows 8.1

but I have formatted the pc, and now only have windows 8.1, origin, avast and battlefield 4 installed, there are no more programs in the pc

the even balance answered my ticket saying that these programs do not cause conflict, but there is nothing installed, so what could be? if they do not tell the reason, it is difficult to discover something, I am lay, it is impossible to discover the problem alone, without support = /

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