# Preordered the Battlefield V Deluxe Edition, but didn't get any of my Deluxe Edition items. **URL:** \ **Category:** General Discussion\ **Created:** [November 16, 2018, 10:36pm UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931 "2018-11-16T22:36:00Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Razor\_6-4\_Voodoo](https://battlefieldforum.co/user_avatar/battlefieldforum.co/razor_6-4_voodoo/32/107088_2.png) [@Razor\_6-4\_Voodoo](https://battlefieldforum.co/u/Razor_6-4_Voodoo)\ **Post date:** [November 16, 2018, 10:36pm UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/1 "2018-11-16T22:36:00Z")
I preordered the Battlefield V Deluxe Edition, but I haven’t received any of the Deluxe Edition items. I haven’t received the outfits, the Special Assignments, the Veteran Kits nor the weapon skins. I’ve contacted EA for two days straight now, yet all of my coversations end like this: ![2ttd4otgriy11.png](https://battlefieldforum.co/uploads/default/original/3X/9/b/9b71cf409ed949eb44e73528cb20014736acc3ef.png) I basically spent an extra £20 to get early access to the game, which isn’t worth the money at all. I’ve provided the proof as requested, EA has seen said proof and acknowledge it, but all they’re doing is saying “Sorry, can’t help! We’ve done all we can”, and it’s aggravating. I just want the I paid for. ---
**Author:** ![Razor\_6-4\_Voodoo](https://battlefieldforum.co/user_avatar/battlefieldforum.co/razor_6-4_voodoo/32/107088_2.png) [@Razor\_6-4\_Voodoo](https://battlefieldforum.co/u/Razor_6-4_Voodoo)\ **Post date:** [November 17, 2018, 4:09am UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/2 "2018-11-17T04:09:00Z")
Gonna bump this until I get a response on my issue. ---
**Author:** ![WrathOfTheRipper](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/w/f19dbf/32.png) [@WrathOfTheRipper](https://battlefieldforum.co/u/WrathOfTheRipper)\ **Post date:** [November 17, 2018, 4:12am UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/3 "2018-11-17T04:12:00Z")
Bump it up ---
**Author:** ![DayZEternal1](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/d/76d3ee/32.png) [@DayZEternal1](https://battlefieldforum.co/u/DayZEternal1)\ **Post date:** [November 17, 2018, 4:15am UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/4 "2018-11-17T04:15:00Z")
I think the issue is different for many others, as I have also pre-ordered the Deluxe Edition, but received my items since I managed to start playing. The only items that were delayed for me were the items from ‘Road to Battlefield’ ---
**Author:** ![TEKNOCODE](https://battlefieldforum.co/user_avatar/battlefieldforum.co/teknocode/32/103723_2.png) [@TEKNOCODE](https://battlefieldforum.co/u/TEKNOCODE)\ **Post date:** [November 17, 2018, 4:16am UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/5 "2018-11-17T04:16:00Z")
Make sure the deluxe files are downloaded. Sometime the files do not download (more rampant on Xbox, but happens on ps). ---
**Author:** ![Razor\_6-4\_Voodoo](https://battlefieldforum.co/user_avatar/battlefieldforum.co/razor_6-4_voodoo/32/107088_2.png) [@Razor\_6-4\_Voodoo](https://battlefieldforum.co/u/Razor_6-4_Voodoo)\ **Post date:** [November 17, 2018, 4:28am UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/6 "2018-11-17T04:28:00Z")
There are no Deluxe files on PS4, as they are bundled in with the Deluxe Edition version of the game. ---
**Author:** ![AUTHENTICLEAGUES](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/a/7cd45c/32.png) [@AUTHENTICLEAGUES](https://battlefieldforum.co/u/AUTHENTICLEAGUES)\ **Post date:** [November 17, 2018, 4:37am UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/7 "2018-11-17T04:37:00Z")
> [@Razor\_6-4\_Voodoo](#): > > There are no Deluxe files on PS4, as they are bundled in with the Deluxe Edition version of the game. I had the same issue… Deleted the preload and redownloaded and it was all there!! You have to download the free enlister first though! ---
**Author:** ![Razor\_6-4\_Voodoo](https://battlefieldforum.co/user_avatar/battlefieldforum.co/razor_6-4_voodoo/32/107088_2.png) [@Razor\_6-4\_Voodoo](https://battlefieldforum.co/u/Razor_6-4_Voodoo)\ **Post date:** [November 17, 2018, 5:01am UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/8 "2018-11-17T05:01:00Z")
> [@AUTHENTICLEAGUES](#): > > > [@Razor\_6-4\_Voodoo](#): > > > > There are no Deluxe files on PS4, as they are bundled in with the Deluxe Edition version of the game. > > I had the same issue… Deleted the preload and redownloaded and it was all there!! You have to download the free enlister first though! Already tried that. No DICE \< Haha, pun ---
**Author:** ![HawkeyeAM47](https://battlefieldforum.co/user_avatar/battlefieldforum.co/hawkeyeam47/32/102180_2.png) [@HawkeyeAM47](https://battlefieldforum.co/u/HawkeyeAM47)\ **Post date:** [November 17, 2018, 5:07am UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/9 "2018-11-17T05:07:00Z")
the 20th for anything you have not received ---
**Author:** ![Kozer213](https://battlefieldforum.co/user_avatar/battlefieldforum.co/kozer213/32/102570_2.png) [@Kozer213](https://battlefieldforum.co/u/Kozer213)\ **Post date:** [November 17, 2018, 5:35am UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/10 "2018-11-17T05:35:00Z")
Expecting Dice or EA to care now that they already have you money? I spent over a year and a half trying to get the summer of battlefield final rewards or whatever and didn’t receive or hear anything from dice. ---
**Author:** ![conscript2010](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/c5a1d2/32.png) [@conscript2010](https://battlefieldforum.co/u/conscript2010)\ **Post date:** [November 17, 2018, 6:18am UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/11 "2018-11-17T06:18:00Z")
how can I check if I got my deluxe edition content? ---
**Author:** ![Razor\_6-4\_Voodoo](https://battlefieldforum.co/user_avatar/battlefieldforum.co/razor_6-4_voodoo/32/107088_2.png) [@Razor\_6-4\_Voodoo](https://battlefieldforum.co/u/Razor_6-4_Voodoo)\ **Post date:** [November 17, 2018, 7:16am UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/12 "2018-11-17T07:16:00Z")
> [@HawkeyeAM47](#): > > the 20th for anything you have not received I haven’t received ANYTHING though, and everyone else who has the Deluxe Edition has access to their items. ---
**Author:** ![Razor\_6-4\_Voodoo](https://battlefieldforum.co/user_avatar/battlefieldforum.co/razor_6-4_voodoo/32/107088_2.png) [@Razor\_6-4\_Voodoo](https://battlefieldforum.co/u/Razor_6-4_Voodoo)\ **Post date:** [November 17, 2018, 7:21am UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/13 "2018-11-17T07:21:00Z")
> [@Kozer213](#): > > Expecting Dice or EA to care now that they already have you money? > > I spent over a year and a half trying to get the summer of battlefield final rewards or whatever and didn’t receive or hear anything from dice. They literally have the shittest support team. All I’m getting is the constant runaround, EA ‘Advisors’ telling me the previous advisors lied, and just wasting my time. It’s actually pissing me off, and I’m due to just sue them for false advertising, as I paid for content that was advertised, but didn’t receive ANY of it. ---
**Author:** ![Braddock512](https://battlefieldforum.co/user_avatar/battlefieldforum.co/braddock512/32/101011_2.png) [@Braddock512](https://battlefieldforum.co/u/Braddock512)\ **Post date:** [November 17, 2018, 7:38am UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/14 "2018-11-17T07:38:00Z")
@Razor_6-4_Voodoo Please watch the language. If you have a support ticket case number, post it here. -Braddock512- ---
**Author:** ![Razor\_6-4\_Voodoo](https://battlefieldforum.co/user_avatar/battlefieldforum.co/razor_6-4_voodoo/32/107088_2.png) [@Razor\_6-4\_Voodoo](https://battlefieldforum.co/u/Razor_6-4_Voodoo)\ **Post date:** [November 17, 2018, 7:40am UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/15 "2018-11-17T07:40:00Z")
> [@Braddock512](#): > > @Razor_6-4_Voodoo Please watch the language. If you have a support ticket case number, post it here. > > -Braddock512- I can’t help it, I’m furious. I’ve been given the runaround for two days now regarding content I paid for. Support ticket: #44638655 ---
**Author:** ![Razor\_6-4\_Voodoo](https://battlefieldforum.co/user_avatar/battlefieldforum.co/razor_6-4_voodoo/32/107088_2.png) [@Razor\_6-4\_Voodoo](https://battlefieldforum.co/u/Razor_6-4_Voodoo)\ **Post date:** [November 17, 2018, 7:47am UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/16 "2018-11-17T07:47:00Z")
And now THIS happens ![2oU4gQ9.png](https://battlefieldforum.co/uploads/default/original/3X/6/4/64315bfd630c23986021bb1f2e81d648c000ca30.png) I’m actually done with this . ---
**Author:** ![KrEwZiAl\_NL](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/k/cdc98d/32.png) [@KrEwZiAl\_NL](https://battlefieldforum.co/u/KrEwZiAl_NL)\ **Post date:** [November 17, 2018, 7:48am UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/17 "2018-11-17T07:48:00Z")
Ive got all items on ps4 it took several days though got my last items yesterday ---
**Author:** ![Braddock512](https://battlefieldforum.co/user_avatar/battlefieldforum.co/braddock512/32/101011_2.png) [@Braddock512](https://battlefieldforum.co/u/Braddock512)\ **Post date:** [November 18, 2018, 12:36pm UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/18 "2018-11-18T12:36:00Z")
Razor - I’m looking at your account. I’m not seeing any Deluxe Edition entitlement, which would be there if you had redeemed a code or if the Deluxe Edition content been installed. Just to confirm - This was a digital purchase? Can you do me ONE favor? Go to the PSN Dashboard. Go to BFV. When you’ve hovered over it, scroll down and you should see the Additional Content and it will show you all the content in the store and that is entitled to you. Take a screen of that and attach it to your case. -Braddock512- ---
**Author:** ![Jknight256](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/j/50afbb/32.png) [@Jknight256](https://battlefieldforum.co/u/Jknight256)\ **Post date:** [December 3, 2019, 7:27am UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/19 "2019-12-03T07:27:00Z")
> [@Braddock512](#): > > Razor - I’m looking at your account. > I’m not seeing any Deluxe Edition entitlement, which would be there if you had redeemed a code or if the Deluxe Edition content been installed. > Just to confirm - This was a digital purchase? Can you do me ONE favor? > > Go to the PSN Dashboard. Go to BFV. When you’ve hovered over it, scroll down and you should see the Additional Content and it will show you all the content in the store and that is entitled to you. Take a screen of that and attach it to your case. > > -Braddock512- > > I have the same problem and I took at pic, but it won’t let me attach it in here, Also can you please bring back the 1911 silver plated skin ---
**Author:** ![Carbonic](https://battlefieldforum.co/user_avatar/battlefieldforum.co/carbonic/32/101470_2.png) [@Carbonic](https://battlefieldforum.co/u/Carbonic)\ **Post date:** [December 3, 2019, 2:02pm UTC](https://battlefieldforum.co/t/preordered-the-battlefield-v-deluxe-edition-but-didnt-get-any-of-my-deluxe-edition-items/105931/20 "2019-12-03T14:02:00Z")
Locking thread to prevent further necro @Jknight256 If you lack content you have paid for please contact EAs support people on [help.ea.com](http://help.ea.com)