# Purchasing premium **URL:** \ **Category:** General Discussion\ **Created:** [November 1, 2013, 1:25am UTC](https://battlefieldforum.co/t/purchasing-premium/109902 "2013-11-01T01:25:53Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![capitalskr](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/87869e/32.png) [@capitalskr](https://battlefieldforum.co/u/capitalskr)\ **Post date:** [November 1, 2013, 1:25am UTC](https://battlefieldforum.co/t/purchasing-premium/109902/1 "2013-11-01T01:25:53Z")
Am I the only one having issues purchasing premium? I have attempted several times and was informed by “EA help” that there was a forum post on a “known issue”. I’ve looked and not seen it. Am I blind? Also EA support (oh dang I might be starting the hate train) doesn’t seem to know what is going on. As demonstrated in the transcript below. EA Support: Thanks for contacting EA Customer Experience, my name is {redacted}. How may I assist you today? you: I’m running into problems purchasing premium for Balltefield 4 on PC you: I’ve been charged about 8 times for “pre-authorization” but it fails to purchase every time EA Support: Brother in this case please wait for some time and once the pre-authorization charge is returned back, try purchasing again, it’ll be successful. you: what is the time line the pre-authorization should be returned? you: 6 of the 8 were from Tuesday night you: then 7 was last night you: and 8 was a few min ago EA Support: Well it takes around 24 hours, my friend you: Tuesday night I was advised to wait 10 hours and it should work you: so now I am being advised to wait 24 hours and it should work you: correct? EA Support: Mate in any case it takes around 24 hours. The time frame can however vary depending upon the no. of request in queue. you: is there a way to confirm that the pre-authorization charge has been returned? EA Support: Yeah contact your bank for the transactions history. EA Support: They’ll provide you with the appropriate details. EA Support: Are we still conneted? you: yes you: thank you EA Support: It was my pleasure to help you today, my friend. Is there anything else, I may assist you with ? you: not at the moment EA Support: Have a great day ahead. Goodbye and keep smiling, you may now click on end chat button to end the chat session successfully ---
**Author:** ![RaidenG37ipl](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/r/c57346/32.png) [@RaidenG37ipl](https://battlefieldforum.co/u/RaidenG37ipl)\ **Post date:** [November 1, 2013, 2:47am UTC](https://battlefieldforum.co/t/purchasing-premium/109902/2 "2013-11-01T02:47:18Z")
He called you brother, mate, and my friend? Lol I would have been if you are my friend you would get this fixed lol ---
**Author:** ![Agret](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/a/b5a626/32.png) [@Agret](https://battlefieldforum.co/u/Agret)\ **Post date:** [November 1, 2013, 1:02pm UTC](https://battlefieldforum.co/t/purchasing-premium/109902/3 "2013-11-01T13:02:49Z")
If you are in the USA buy it from greenmangaming and just redeem the key on Origin, works sweet. ---
**Author:** ![capitalskr](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/87869e/32.png) [@capitalskr](https://battlefieldforum.co/u/capitalskr)\ **Post date:** [November 2, 2013, 12:16am UTC](https://battlefieldforum.co/t/purchasing-premium/109902/4 "2013-11-02T00:16:34Z")
Thank you good sir. ---
**Author:** ![Agret](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/a/b5a626/32.png) [@Agret](https://battlefieldforum.co/u/Agret)\ **Post date:** [November 2, 2013, 2:02am UTC](https://battlefieldforum.co/t/purchasing-premium/109902/5 "2013-11-02T02:02:10Z")
GMG is a fantastic site, you can often preorder or buy games on release day for 20%-25% off. They had a bf4 preorder deal where you could get it for around $48. I always check them before other places 🙂