# Rent A Server Bug - Need Help \[PS4\] **URL:** \ **Category:** Console\ **Created:** [June 20, 2016, 2:02am UTC](https://battlefieldforum.co/t/rent-a-server-bug-need-help-ps4/104960 "2016-06-20T02:02:00Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![elmntX\_RiotCntrl](https://battlefieldforum.co/user_avatar/battlefieldforum.co/elmntx_riotcntrl/32/106081_2.png) [@elmntX\_RiotCntrl](https://battlefieldforum.co/u/elmntX_RiotCntrl)\ **Post date:** [June 20, 2016, 2:02am UTC](https://battlefieldforum.co/t/rent-a-server-bug-need-help-ps4/104960/1 "2016-06-20T02:02:00Z")
So I went to hop on BF4 today and I went to the “My Rented Servers” tab to check on my servers population and it said something like: 48/64 [1] which if there’s that many open slots why are there is 1person in queue? Aside from that I joined it and got immediately welcomed with my own queue position of 36 out of 38. After it glitched all the way down to the point I joined my server I noticed about 5 minutes later that my server was set to “Official” after I set it to “Ranked”. I left the server, applied the settings again and re-joined and waited for the server to reset, when it did nothing changed. So I can’t change anything about the server and it’s stuck on Official. I contacted EA Support over a live chat and they restarted my server for me, in turn it would be empty and I’d have to re-populate it. After they did that, I restarted BF4 checked my server and it said there were still people playing. I should also mention I’ve restored content licenses on my PS4 and that hasn’t helped either. So at this point I’m frustrated at the fact that I have no idea how to fix it. Edit: I’ve provided screenshots of what I’m talking about. ![Battlefield%204%E2%84%A2_20160619203907.png?dl=0](https://www.dropbox.com/s/g5pefobk98xn1f0/Battlefield%204%E2%84%A2_20160619203907.png?dl=0) ![Battlefield%204%E2%84%A2_20160619195439.png?dl=0](https://www.dropbox.com/s/rxmlzvfcpqu1u86/Battlefield%204%E2%84%A2_20160619195439.png?dl=0) ---
**Author:** ![HTHanas](https://battlefieldforum.co/user_avatar/battlefieldforum.co/hthanas/32/106083_2.png) [@HTHanas](https://battlefieldforum.co/u/HTHanas)\ **Post date:** [June 20, 2016, 2:16am UTC](https://battlefieldforum.co/t/rent-a-server-bug-need-help-ps4/104960/2 "2016-06-20T02:16:00Z")
do you switch it back and forth from 64 to 32/20 player modes? if so this issue has been around since they bought in the 45hz tick rate on servers up to 32 players.. contact ea help to reset the server… unfortunately the DEV’s dont care about a 3 year old game, that and they only care about the so called pc master race!! My fix for this is to run 2 servers for your platoons one on small game modes @45hz (20 - 44 players) and one for large modes @30hz (64 player) ---
**Author:** ![elmntX\_RiotCntrl](https://battlefieldforum.co/user_avatar/battlefieldforum.co/elmntx_riotcntrl/32/106081_2.png) [@elmntX\_RiotCntrl](https://battlefieldforum.co/u/elmntX_RiotCntrl)\ **Post date:** [June 20, 2016, 2:22am UTC](https://battlefieldforum.co/t/rent-a-server-bug-need-help-ps4/104960/3 "2016-06-20T02:22:00Z")
> [@HTHanas](#): > > do you switch it back and forth from 64 to 32/20 player modes? Nope, It stays on Conquest Large. It’s a Golmud 24/7 server. I haven’t changed the game mode, map or anything of the sort since I bought it. ---
**Author:** ![HTHanas](https://battlefieldforum.co/user_avatar/battlefieldforum.co/hthanas/32/106083_2.png) [@HTHanas](https://battlefieldforum.co/u/HTHanas)\ **Post date:** [June 20, 2016, 2:24am UTC](https://battlefieldforum.co/t/rent-a-server-bug-need-help-ps4/104960/4 "2016-06-20T02:24:00Z")
ive spent countless hours war-ing about server bugs and they do nothing i even posted on these forums but the DEV team never respond or acknowledge that this is an issue on ps4.. good luck ---
**Author:** ![mackinmatt](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/m/5fc32e/32.png) [@mackinmatt](https://battlefieldforum.co/u/mackinmatt)\ **Post date:** [June 20, 2016, 11:26am UTC](https://battlefieldforum.co/t/rent-a-server-bug-need-help-ps4/104960/5 "2016-06-20T11:26:00Z")
Vikram Thanks for contacting EA Customer Experience, my name is Vikram. How may I assist you today? you did you read my problem you are you there Vikram Hello there Vikram But you haven’t shared the issue yet? you I said my server I rented on ps4 for bf4 is not allowing me to set it up with only one map norshar team death match you are you there Vikram Alright. So you want to reset the server? Vikram Yes I did replied to you. you no I want a refund it wont work I used to play map on nsc from dragon valley you I can set up the server the way I want to play so it no good for me Vikram I am not sure if I would be able to refund it or not but I will try to provide the most suitable option. Vikram May I have the email address of your EA account please? you mackinmatt@comcast,net Vikram When did you purchased the game/ you I rent a server to day for 6 days you for 6.99 Vikram Could you please tell me from where did you purchased the game? you The purches was made to form ea bf4 on the web loged in to my ps4 you To day Vikram Then please do contact PSN support for refund. Vikram We don’t have access over their transaction so only they will be able to process the refund for you. you it is not their problem it is ea Vikram But how are we supposed the refund when we are not even getting the option to refund? you you said I am not sure if I would be able to refund it or not but I will try to provide the most suitable option. Vikram I thought here we are talking about refund for Origin purchase as we never got contact from player who wants refund for PSN or Xbox purchase. you so how do I set up a server for td only on noshar canals 64 player and for the server load quick match player on it? Vikram I will reset the server for you so you may not need to face the issue. you the purchase was made from bf4 game ea owned ! Vikram May I ask what exactly you are looking for here a refund or fix? you I dont unstand why you would reset the server its the no options to set it up the way I want it and their are no player loading to it any way Vikram This is what I asked you what exactly you want us to do. When I said we will fix it by resetting it you said you don’t want it. So if you only want refund then please do contact the PSN support. you YES I paid ea the money on the b4f game form my ps4 wallet so refund it Vikram So contact the support here [https://support.us.playstation.com/](https://support.us.playstation.com/) for refund you lOr tel me how to set up the server I rented for the bf4 game do you know that is your company game or what? Vikram We may here only refund for the Origin purchases which means PC purchases. All other purchases will be refunded from the retailer from where you purchased the game. So if you purchased the game from PSN how would Origin process the refund for it when both are handled by different organisation. you I rent a server to paly and have players on one map only that is norshara canals Team death match how can I set it up that way with out gun master or the others you do you kow of this game or could you get some one that know what i’m talking about please Vikram Yes I do know about the game. Vikram But you need to have atleast 64 player to play it., Vikram So you need to have that much player and if not you may play other game modes. you No you dont know about it it takes 4 max 64 Vikram Alright. Then you may post the issue on the forums [http://battlelog.battlefield.com/bf4/forum/](http://battlelog.battlefield.com/bf4/forum/) as developers will be having a look in it. you imost the time quick match loads players in to maps by them selfs and there is on one to play with Just one of the problems which is why I go by server browser you about half of the server just have one person or 2 which is not enough to start the game and ea is making a lot of money off those unplayed servers like the one I brought Vikram We have heard about this issue and this is the reason I want you to post the issue on the forums [http://battlelog.battlefield.com/bf4/forum/](http://battlelog.battlefield.com/bf4/forum/) ---
**Author:** ![mackinmatt](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/m/5fc32e/32.png) [@mackinmatt](https://battlefieldforum.co/u/mackinmatt)\ **Post date:** [June 20, 2016, 12:01pm UTC](https://battlefieldforum.co/t/rent-a-server-bug-need-help-ps4/104960/6 "2016-06-20T12:01:00Z")
Vikram Thanks for contacting EA Customer Experience, my name is Vikram. How may I assist you today? you did you read my problem you are you there Vikram Hello there Vikram But you haven’t shared the issue yet? you I said my server I rented on ps4 for bf4 is not allowing me to set it up with only one map norshar team death match you are you there Vikram Alright. So you want to reset the server? Vikram Yes I did replied to you. you no I want a refund it wont work I used to play map on nsc from dragon valley you I can set up the server the way I want to play so it no good for me Vikram I am not sure if I would be able to refund it or not but I will try to provide the most suitable option. Vikram May I have the email address of your EA account please? you mackinmatt@comcast,net Vikram When did you purchased the game/ you I rent a server to day for 6 days you for 6.99 Vikram Could you please tell me from where did you purchased the game? you The purches was made to form ea bf4 on the web loged in to my ps4 you To day Vikram Then please do contact PSN support for refund. Vikram We don’t have access over their transaction so only they will be able to process the refund for you. you it is not their problem it is ea Vikram But how are we supposed the refund when we are not even getting the option to refund? you you said I am not sure if I would be able to refund it or not but I will try to provide the most suitable option. Vikram I thought here we are talking about refund for Origin purchase as we never got contact from player who wants refund for PSN or Xbox purchase. you so how do I set up a server for td only on noshar canals 64 player and for the server load quick match player on it? Vikram I will reset the server for you so you may not need to face the issue. you the purchase was made from bf4 game ea owned ! Vikram May I ask what exactly you are looking for here a refund or fix? you I dont unstand why you would reset the server its the no options to set it up the way I want it and their are no player loading to it any way Vikram This is what I asked you what exactly you want us to do. When I said we will fix it by resetting it you said you don’t want it. So if you only want refund then please do contact the PSN support. you YES I paid ea the money on the b4f game form my ps4 wallet so refund it Vikram So contact the support here [https://support.us.playstation.com/](https://support.us.playstation.com/) for refund you lOr tel me how to set up the server I rented for the bf4 game do you know that is your company game or what? Vikram We may here only refund for the Origin purchases which means PC purchases. All other purchases will be refunded from the retailer from where you purchased the game. So if you purchased the game from PSN how would Origin process the refund for it when both are handled by different organisation. you I rent a server to paly and have players on one map only that is norshara canals Team death match how can I set it up that way with out gun master or the others you do you kow of this game or could you get some one that know what i’m talking about please Vikram Yes I do know about the game. Vikram But you need to have atleast 64 player to play it., Vikram So you need to have that much player and if not you may play other game modes. you No you dont know about it it takes 4 max 64 Vikram Alright. Then you may post the issue on the forums [http://battlelog.battlefield.com/bf4/forum/](http://battlelog.battlefield.com/bf4/forum/) as developers will be having a look in it. you imost the time quick match loads players in to maps by them selfs and there is on one to play with Just one of the problems which is why I go by server browser you about half of the server just have one person or 2 which is not enough to start the game and ea is making a lot of money off those unplayed servers like the one I brought Vikram We have heard about this issue and this is the reason I want you to post the issue on the forums [http://battlelog.battlefield.com/bf4/forum/](http://battlelog.battlefield.com/bf4/forum/) you I’ll try to call tomorrow the 1800- number had consumer report and info about the number I found on this ea web site Vikram Yes you may contact the phone support if required. you No can do the forms are all locked Vikram To post on forums it is must to login their with your EA email id and password. Vikram Exact location to post the issue [http://battlelog.battlefield.com/bf4/forum/view/2832654625482381781/](http://battlelog.battlefield.com/bf4/forum/view/2832654625482381781/) you really dont need people about it we need tects to fix it Vikram Developers do visit there. you I dont know how to post on their and I think their locked Vikram Only BF 1 beta is locked. Vikram If you will try to post on the BF 4 forums it should work fine. you bf4 server 4 month ago most resent post thred locked Vikram Okay let me check it for you. you I see a paded lock by every post Vikram From my end it is showing as unlocked. This is surprising as today only we asked user to post and he was able to post. Vikram Okay I logged out their from my id and now it is showing as locked. I believe you are not logged in their and this is the reason you are facing the issue. you I’m log in Vikram So is it still showing as locked? you It says:As of June 17th, 2016, 7AM PT, the Battlelog Forums have been locked. They will be sunset (no longer visible) on June 30th. The new Battlefield Forums will now be THE destination for all discussions of the Battlefield franchise (from 1942 to Battlefield Hardline), as well as Medal of Honor Warfighter. We’d like to thank you for participating in the Battlelog forums for the last 5 years and welcome you to the new home of Battlefield discussions. Vikram I will post it for you there as from our end it is still not locked you ok send me the link so I can see if anybody know how to fix it to that one map and make it TD only thaks Vikram Sure think I have now included the feedback and will send you the link to your email id so you may check it. you ok may by able to change the server setting on the bf4 web page Vikram Yes I am hopeful that the concerned team will get this fixed for you. I can’t resist and have to say I appreciate your time and the precision in explaining the issue. I admit that initially there was a point when I misunderstood the issue but you were patience enough and made me realize the exact issue. Vikram Is anything else I may help you with? you but they may have changed it so it’s not just TD anymore Now its/ CQ/ SD/TM/and TD all 4 I thought I would rent a server to set it up how I 'd like to play and I dont’s see it happen thanks for the help any way I’ll try getting a refund . And just play on the full servers Never do a quick match unless you want to play with your self Vikram Thank you for understanding and please try once to PSN also and you will see that they will say themselves that only they may refund the purchase. you I’ll see what they say but it a setting problem on bf4 game owned by ea thanks ---
**Author:** ![AFCAtheoAFCA](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/a/aca169/32.png) [@AFCAtheoAFCA](https://battlefieldforum.co/u/AFCAtheoAFCA)\ **Post date:** [June 21, 2016, 3:26pm UTC](https://battlefieldforum.co/t/rent-a-server-bug-need-help-ps4/104960/7 "2016-06-21T15:26:00Z")
When u rent a server there are always problems and bugs. Here we can not go into my rented servers or psn disconect.