# \[SOLVED\] Freezing and closing - Exception code: 0xc0000409/0xc0000005 **URL:** \ **Category:** General Discussion\ **Created:** [August 29, 2018, 1:29am UTC](https://battlefieldforum.co/t/solved-freezing-and-closing-exception-code-0xc0000409-0xc0000005/103462 "2018-08-29T01:29:00Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Iorpim](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/i/779978/32.png) [@Iorpim](https://battlefieldforum.co/u/Iorpim)\ **Post date:** [August 29, 2018, 1:29am UTC](https://battlefieldforum.co/t/solved-freezing-and-closing-exception-code-0xc0000409-0xc0000005/103462/1 "2018-08-29T01:29:00Z")
I currently have a total of 4 hours in this game, and I have only been able to play 1 match, I’ve spent 3.5 hours trying to make this game run, it keeps freezing after a few minutes, always with an exception code of 0xc0000409, or, sometimes, 0xc0000005; more details can be found [here](https://pastebin.com/CpYs37XJ). Has anyone been able to fix this? I’ve tried updating my GPU drivers, reverting to previous [drivers] versions, using maximum performance mode, reducing the number of threads used, limiting FPS, re-installing the game, disabling the Origin overlay, under-clocking my GPU, and using compatibility mode, all to no avail. My specs: Ryzen 5 1600x GTX 1060 - 6 Gb (now under-clocked) 8 Gb DDR4 Windows 10 (latest update) ---
**Author:** ![Sechnaill](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/s/ebca7d/32.png) [@Sechnaill](https://battlefieldforum.co/u/Sechnaill)\ **Post date:** [August 29, 2018, 1:56pm UTC](https://battlefieldforum.co/t/solved-freezing-and-closing-exception-code-0xc0000409-0xc0000005/103462/2 "2018-08-29T13:56:00Z")
What I found on the Internet is below: [http://winwiki.org/exception-code-0xc0000409/](http://winwiki.org/exception-code-0xc0000409/) The exception code 0xc0000005 indicates a memory access violation. Try re-seating your system memory and testing it. I do not use Windows 10. Maybe your Windows 10 needs a repair. ---
**Author:** ![General\_MVMV](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/g/4da419/32.png) [@General\_MVMV](https://battlefieldforum.co/u/General_MVMV)\ **Post date:** [August 29, 2018, 2:19pm UTC](https://battlefieldforum.co/t/solved-freezing-and-closing-exception-code-0xc0000409-0xc0000005/103462/3 "2018-08-29T14:19:00Z")
Reapair game.. and win 10 ---
**Author:** ![research-kitchen](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/r/bc8723/32.png) [@research-kitchen](https://battlefieldforum.co/u/research-kitchen)\ **Post date:** [August 29, 2018, 10:45pm UTC](https://battlefieldforum.co/t/solved-freezing-and-closing-exception-code-0xc0000409-0xc0000005/103462/4 "2018-08-29T22:45:00Z")
From my experience it sounds like you need to upgrade something or roll drivers back on something. Just a guess but which direct X are you running? ---
**Author:** ![Oskool\_007](https://battlefieldforum.co/user_avatar/battlefieldforum.co/oskool_007/32/103047_2.png) [@Oskool\_007](https://battlefieldforum.co/u/Oskool_007)\ **Post date:** [August 30, 2018, 3:07pm UTC](https://battlefieldforum.co/t/solved-freezing-and-closing-exception-code-0xc0000409-0xc0000005/103462/5 "2018-08-30T15:07:00Z")
Are you using anti-virus software? If so try white listing BF1.exe in the anti-virus software, disabling the anti-virus software or uninstalling it. Sometimes anti-virus software causes memory access violations. ---
**Author:** ![JollyJester](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/j/bcef8e/32.png) [@JollyJester](https://battlefieldforum.co/u/JollyJester)\ **Post date:** [August 30, 2018, 4:02pm UTC](https://battlefieldforum.co/t/solved-freezing-and-closing-exception-code-0xc0000409-0xc0000005/103462/6 "2018-08-30T16:02:00Z")
There is no fix for this. I started happening to me back in the May update and nothing has worked. Its the game not your system since I have tried every possible solution and nothing works. I was playing it from since it launched in 2016 once that May update rolled out its has be brutal ever since. ---
**Author:** ![IG-Calibre](https://battlefieldforum.co/user_avatar/battlefieldforum.co/ig-calibre/32/102271_2.png) [@IG-Calibre](https://battlefieldforum.co/u/IG-Calibre)\ **Post date:** [August 30, 2018, 4:17pm UTC](https://battlefieldforum.co/t/solved-freezing-and-closing-exception-code-0xc0000409-0xc0000005/103462/7 "2018-08-30T16:17:00Z")
also try running the game as an administrator / disable full screen optimisation ---
**Author:** ![Iorpim](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/i/779978/32.png) [@Iorpim](https://battlefieldforum.co/u/Iorpim)\ **Post date:** [August 30, 2018, 7:15pm UTC](https://battlefieldforum.co/t/solved-freezing-and-closing-exception-code-0xc0000409-0xc0000005/103462/8 "2018-08-30T19:15:00Z")
I was finally able to solve it! **The solution was to under-clock my RAM** , not exactly sure why, it wasn’t overclocked in first place, however, no more problems so far! > [@research-kitchen](#): > > From my experience it sounds like you need to upgrade something or roll drivers back on something. Just a guess but which direct X are you running? I tried with both, DX11 and DX12, but, with the latter I couldn’t even open the game anymore. Thank you all for your suggestions. Hopefully this will be helpful to someone in the near future. ---
**Author:** ![PsiHo1988](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/p/7cd45c/32.png) [@PsiHo1988](https://battlefieldforum.co/u/PsiHo1988)\ **Post date:** [February 11, 2020, 6:47pm UTC](https://battlefieldforum.co/t/solved-freezing-and-closing-exception-code-0xc0000409-0xc0000005/103462/9 "2020-02-11T18:47:00Z")
This \*\*\* need to fix game, why should i underclock fabric memory (hz) ---
**Author:** ![kockBall](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/k/58956e/32.png) [@kockBall](https://battlefieldforum.co/u/kockBall)\ **Post date:** [February 17, 2020, 2:24pm UTC](https://battlefieldforum.co/t/solved-freezing-and-closing-exception-code-0xc0000409-0xc0000005/103462/10 "2020-02-17T14:24:00Z")
This has been happening to me since I added more RAM. I had 2 x 4 GB = 8 GB and I added 2 x 8 GB = 16 GB. So, now I have 24 GB. No other software is effected. No other game is effected. I underclocked the RAM. I ram memtest86. I reinstalled Win 7 64 bit, all drivers are up to date. Installed most Win 7 updates. Some are failing. My system Ryzen 1800X 3.6 GHz 24 GB RAM Win 7 64 bit nVidia 980 4 GB, drivers from nVidia. Faulting application name: bf1.exe, version: 1.0.57.44284, time stamp: 0x5b92a7fa Faulting module name: bf1.exe, version: 1.0.57.44284, time stamp: 0x5b92a7fa Exception code: 0xc0000005 Fault offset: 0x00000000010fa1cc Faulting process id: 0x151c Faulting application start time: 0x01d5e59ab90fe4af Faulting application path: D:\Program Files (x86)\Origin Games\Battlefield 1\bf1.exe Faulting module path: D:\Program Files (x86)\Origin Games\Battlefield 1\bf1.exe Report Id: 90e5779f-518f-11ea-b040-309c2328dfc5 ---
**Author:** ![kockBall](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/k/58956e/32.png) [@kockBall](https://battlefieldforum.co/u/kockBall)\ **Post date:** [February 18, 2020, 2:11pm UTC](https://battlefieldforum.co/t/solved-freezing-and-closing-exception-code-0xc0000409-0xc0000005/103462/11 "2020-02-18T14:11:00Z")
Allo guys, I’m back. It is due to my RAM. It can’t handle 3200 MHz. I set it to 2800 MHz. Solved. ---
**Author:** ![elderwarriors](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/e/ecb155/32.png) [@elderwarriors](https://battlefieldforum.co/u/elderwarriors)\ **Post date:** [February 20, 2020, 3:14pm UTC](https://battlefieldforum.co/t/solved-freezing-and-closing-exception-code-0xc0000409-0xc0000005/103462/12 "2020-02-20T15:14:00Z")
> [@Iorpim](#): > > I currently have a total of 4 hours in this game, and I have only been able to play 1 match, I’ve spent 3.5 hours trying to make this game run, it keeps freezing after a few minutes, always with an exception code of 0xc0000409, or, sometimes, 0xc0000005; more details can be found [here](https://pastebin.com/CpYs37XJ). > > Has anyone been able to fix this? I’ve tried updating my GPU drivers, reverting to previous [drivers] versions, using maximum performance mode, reducing the number of threads used, limiting FPS, re-installing the game, disabling the Origin overlay, under-clocking my GPU, and using compatibility mode, all to no avail. > > My specs: > Ryzen 5 1600x > GTX 1060 - 6 Gb (now under-clocked) > 8 Gb DDR4 > Windows 10 (latest update) > > If it was me I would run out and grab another 8g DDR4 memory stick and whack it in. Then I bet your problems will go away. > > Like that other guy said a “memory access violation”