# \[XBOX 360\] Please help me here

**URL:** <https://battlefieldforum.co/t/xbox-360-please-help-me-here/110083>\
**Category:** General Discussion\
**Created:** [November 9, 2013, 11:01pm UTC](https://battlefieldforum.co/t/xbox-360-please-help-me-here/110083 "2013-11-09T23:01:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Cproo12](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/e8c25b/32.png) [@Cproo12](https://battlefieldforum.co/u/Cproo12)\
**Post date:** [November 9, 2013, 11:01pm UTC](https://battlefieldforum.co/t/xbox-360-please-help-me-here/110083/1 "2013-11-09T23:01:24Z")

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My XBOX 360 crashes whenever it tries to load the map: Hainan Resort.

Please help me, I know nearly nothing about coding of Battlefield, (I bought this a week ago.) I was able to play the map ONE time before the crashes started and I like the map.

Whenever the map loads, it just completely freezes my xbox. I cannot open the Xbox menu, interact with the game, so I have been powering off my xbox, which I know is bad for it, but it is the only fix I know of.

Would deleting my local data from my xbox remove my rank and whatnot? I suspect corrupt data.

EDIT; Found out this isn’t the official sub sorry.

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**Author:** ![Bagwsp](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/b/5e9695/32.png) [@Bagwsp](https://battlefieldforum.co/u/Bagwsp)\
**Post date:** [November 9, 2013, 11:32pm UTC](https://battlefieldforum.co/t/xbox-360-please-help-me-here/110083/2 "2013-11-09T23:32:34Z")

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Good advice can come from odd places, though I suggest a quick google (or Reddit) search before asking your question.

To answer:

-Delete the downloaded patches as well as the 2g install file.  
-In the settings menu, choose storage, then press Y on the hard drive, this should bring up a prompt the has the option the clear the cache. Go ahead and clear it (BE CAREFUL NOT TO FORMAT!).  
-Reinsert the CD, reinstall game, re-download patches. After that it all seems to work right.

Unfortunately, this only fixes a certain kind of problem (the local ones). Despite all these efforts, the game still have a tendency (loves?) to freeze on Hainan Resort and Daybreaker as well as the other maps. This is server side or, at least, between the connection of client to server.  
They’ve been implementing small back-end fixes to help ease this, but it’s going to require a patch and, according to unconfirmed sources, that’s a couple weeks away at best.  
Try these suggestions , and I hope they alleviate the majority of your problems. Either way, we’re up a certain creek without a paddle.

Also, DO NOT keep corrupted save files on your storage device. These, according to EA Moderators on the support forums, seem to exasperate the problem. Delete any corrupted files, and start fresh. With this said, I suggest you hold off on campaign, or complete what you’d like before resuming online play.

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**Author:** ![Cproo12](https://battlefieldforum.co/letter_avatar_proxy/v4/letter/c/e8c25b/32.png) [@Cproo12](https://battlefieldforum.co/u/Cproo12)\
**Post date:** [November 10, 2013, 12:05am UTC](https://battlefieldforum.co/t/xbox-360-please-help-me-here/110083/3 "2013-11-10T00:05:53Z")

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Well, suprise! Thanks a lot for the advice 😃 trying it right now.

EDIT: IT WORKS!!! Thank you a ton.