Is this problem only affecting pc? Been ok on xbox bar a couple of days last week.
if you refer to the previous page , player sneerfulmite22 has already tried the chat function and they told the player that there are no refunds. It would appear the staff on this chat line are blissfully ignorant of their obligations under Australian Consumer Law and dealing with Australian customers. They are supposed to be given training in our laws which was agreed to by EA back in April 2015, three years on, nothing has changed. Does EA want to cop a few million dollar fine from the ACCC because by their behaviour replicated here, they are certainly well on their way to get on the ACCC radar again. Valve took the same behaviour and received a $3 million dollar fine.
Looks like Asian servers are being affected now possibly because Oceania users jumping on and pushing up the pings. EA I have never seen such a shocking response from a company that relies on sales to make revenue. Honestly this is crap and the entire EA team should be embarassed by it.
sad to see names I love playing with or against deciding to leave.
Hopefully you’ll decide against this decision because the players really make the game enjoyable and a week is really not that long as some one has already posted we had months of servers shutting down with BF2 .
Hopefully when the servers do become stable I will see you on the mates or A1 servers.
If not I’ll see you in BF4
My feedback posted to EA:
The Oceania servers have now been crashing for about the last 8 days.
So far any attempt to get a genuine response from anyone at EA has been rubbish. This is affect 1,000s of users, actually probably 10,000s or more, yet you seem incapable of responding to the issue or providing a meaningful solution.
I cannot stress enough, this is not an individual gamers issues so the suggestion we load the latest graphics drivers or reinstall is complete rubbish and shows how little this is being taken seriously, or the lack of competency on your support desks.
I have never come across such a complete lack of interest by a company who makes money out of the sales of it’s product, and it would be fair to say I shall not be purchasing any new EA releases.
I immediately request a refund of the purchase price of my game, you have failed to deliver a satisfactory service and product.
Please contact me immediately to discuss.
I do not honestly expect you to reply to this feedback as you have not responded to the 1000s of people who have raised the issue with you so far.
My Name
99thCommandment (username)
Well the Australian gaming media are interested in this situation and I have sent a link to this thread to Kotaku.. https://www.kotaku.com.au/
I AM SO SICK OF THIS !!!
You don’t request a refund on the forum. There is nothing we can do here.
Server owners deserve a refund for the down-time, not saying they’ll get it, but they deserve it
I have uninstalled BF1 now EA can shove it from this outage had this been US servers it would have been fixed in hours . I would urge everyone to boycott this game now and in future having ALL AU servers down for 8 days isn’t a joke its pathetic !! and EA and Dice dont deserve your money
All those uninstalling and leaving the game what game are you falling back to ??
I might give PUBG a go or Far Cry 5 in fact I have Overwatch installed to
I’m gonna take up heroin.
what is Amazing about this is EAs total lack of communication via social media and even official press releases they deserve a massively bad write up in the media not sure why this has not happend yet
Good work
Mods/Admins in here basically telling us to s t f u because it will get us no where but bad PR might or atleast put some heat on them.. everyone needs to spam out this thread to gaming news sites
I did the same earlier today. Nothing in response though.
Nowhere have you been told to shut up.
Experience tends to indicate this is a lie.
Spoken to EA Help several times now, and every single chat has ended with something along the lines of “there don’t appear to be any issues with our servers”, and then being told that they’ll put it up to their “specialist”…
Really doesn’t feel like anything is being done, EA. You’re losing a lot trust from the OC community when you don’t even give us updates on what’s happening, or even acknowledge the problem exists.
Definitely needs to be some sort of compensation for your OC players, especially server owners.
Update from chat tonight. Sounds more promising than some of the other chat sessions I’ve read here recently.
Thank you for contacting EA HELP, my name is Danish, may I start with your first name please?
you
Donald
Danish Hey Donald, pleasure meeting you!
Danish Yes, we are aware of this and all the EA games are not working as of now. Entire EA servers are in maintenance. There is no need to worry all everything will be back to normal once the maintenance is over.
you
Is this the same issue that has been happening for a week now?
Danish Yeah, I have been checking the forums and I can see tons of messages from Australian and New Zealand players.
you
that’s a pleasure to hear
you
The player base is very concerned why an official announcement hasn’t been made yetDanish I am a gamer too and from my view that’s the issue however, we are not from the network tech team as they will be the one who will know precisely what’s the matter.
Danish You are correct and after this issue went viral, I think EA decided to get this sorted and previously FIFA, BF1, Madden, NHL servers however, as of now entire Ea servers are down as they decided to get this sorted.
Danish Again, cant speculate what could be the matter from last 5 days. We do not have the data as Dice will not share those data with us 
you
Do you have anything official from EA announcing they are aware and fixing the issues? Perhaps a URL or something
Danish Not as of now, if we did had any official links, I would have shared it with you. I will definitely check once asap.
you
I find it poor practice from such a large developer to leave the entire player base hanging with no information.
you
I appreciate your response but an official announcement would seem more appropriate to at least put the players at ease that something is being done to restore the service, especially in Oceania region
Danish 1000% agreed however, we think the servers which EA uses for the games are not from EA as they are 3rd party. Not sure entirely as these are crucial information. Dice should definitely compensate those players who are unable to play the game from last 7 days.
you
I am not seeking compensation, I just want to see something from EA/Dice that the issue is being looked into. That is all that any of us want.
Danish regarding EA not sharing any official statement, I have documented your case and will share your feedback. Here is your Case: 40419980 ID.
Danish Yeah, that’s what we are waiting as well/ compensation is not a resolution however, if they compensate our players then, they have a pretty good reason to cheer up our players and win the trust of those players who were not able to play the game.
you
hopefully something more than “battlepacks”. What a joke those are!Danish Yeah, I hope this time they need to address all the players properly with an official statements.
you
thanks for your time today. It’s good to hear at least you guys are aware of it. Any feedback given to EA for an official response would be great as all we want to know is that it is being investigated.
Danish Yeah, players need to know what’s happening exactly and when’s it’s going to get sorted. you know what I mean. They should maintain the transparency with our players as they/ you are the ones who bring’s business! Customers are more then “GOD” for any company.
you
haha. Thanks again. Hopefully everything is working soon. ByeDanish Yeah, I will be looking forward too")
Danish Would there be anything else I could assist you with today?
you
no thanks