Seems like the US has only a couple servers up are they also affected. My PC reboots after joining a local server with other players on it. Last week after the update my PC would freeze on the start screen of BF1, this is shocking.
No one on this forum should pre-order or buy the next BF. No Matter how good the trailer looks. Don’t fall into the trap and drop your hard earned money with zero support for Australian players. Goodbye EA/DICE. No more money for you from an Australian fan.
Good chat session.
I got the run-around as well from Chat. 3 sessions so far. The first 2 were the usual rubbish support responses. The last one told me to talk to my ISP. Then they told me to post on the forum. FFS
I did do some trace routes and got odd results:
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
XXX 192.168.0.1 1 0ms 0ms 0% 101 / 101 0ms / 5ms
* Unknown Host * 0.0.0.0 2 0ms
* Unknown Host * 58.160.250.129 3 11ms 12ms 0% 101 / 101 9ms / 24ms
bundle-ether4.woo-edge901.brisbane.telstra.net 203.50.44.36 4 24ms 12ms 0% 101 / 101 9ms / 31ms
bundle-ether5.woo-core1.brisbane.telstra.net 203.50.11.136 5 13ms 13ms 0% 101 / 101 10ms / 30ms
bundle-ether20.chw-core10.sydney.telstra.net 203.50.11.180 6 22ms 24ms 0% 101 / 101 20ms / 40ms
bundle-ether1.oxf-gw11.sydney.telstra.net 203.50.6.93 7 24ms 24ms 0% 101 / 101 20ms / 35ms
bundle-ether1.sydo-core03.sydney.reach.com 203.50.13.98 8 24ms 24ms 0% 100 / 101 21ms / 37ms
i-0-5-0-3.sydp-core02.bi.telstraglobal.net 202.84.223.17 9 26ms 25ms 0% 101 / 101 21ms / 37ms
i-52.tlot-core02.bx.telstraglobal.net 202.84.137.101 10 202ms 201ms 0% 101 / 101 197ms / 237ms
i-0-4-0-9.tlot-core01.bi.telstraglobal.net 202.84.253.17 11 205ms 203ms 0% 100 / 100 200ms / 232ms
l3-peer.tlot02.pr.telstraglobal.net 134.159.61.18 12 208ms 197ms 0% 100 / 100 195ms / 208ms
* Unknown Host * 4.69.214.74 13 200ms 100% 0 / 100
* Unknown Host * 0.0.0.0 14 0ms
* Unknown Host * 0.0.0.0 15 0ms
* Unknown Host * 0.0.0.0 16 0ms
* Unknown Host * 0.0.0.0 17 0ms
* Unknown Host * 159.153.92.98 18 258ms 260ms 0% 100 / 100 257ms / 274ms
* Unknown Host * 159.153.93.6 19 273ms 100% 0 / 100
* Unknown Host * 159.153.225.67 20 268ms 266ms 0% 100 / 100 262ms / 298ms
sick of this
I’ve been following this thread for days now, and I am pretty annoyed by some of the comments in here. It seems pretty entitled to think that because of a week of issues you deserve a full refund for a game that you have gotten your moneys worth out of, yes it sucks, and yes you should be mad, but this is just stupid.
Spamming support lines? Calling for charge backs? Harassing employees and volunteers? This isn’t good, you’re painting the whole Australian customer base in a bad light. Clogging up support lines will only hurt the people that have issues that the support staff can actually help with, ruining other peoples experiences. Calling for charge backs might be legal under our consumer protection laws, but it’s not the right way to go about it if you want a refund, work with the company until it’s a last resort. Most of all, the attitude towards employees and volunteers, they are doing their jobs, unfortunately that has now become placating the people in this thread so this can stay as a way to hopefully provide updates to the Dev team, and keep some amount of dialog with them.
If there is no information on what the issue is, what do you expect from them? They are telling you what they know.
I’m just as frustrated as you all are that I haven’t been able to play on our regions servers, but you have to be level headed about this. Origin says I have 931 hours in this game, I think I’ve gotten my moneys worth. The ONLY people that deserve a refund of any kind are the people that have paid for servers, or bought the game just prior or during this problem.
What I would like to see is some more concrete communication with the Dev team, either with a Dev themselves, or frequent updates through Jeff Braddock. Also, I think that it’s a great idea to get this out into the media, just to warn people from buying the game while it is in this state, and maybe light a fire under the Dev teams behind, although they should already be spraying it with petrol and stoking it already.
I think this is one of the best support chats I’ve ever seen … an agent who, in a way, is in the same situation as the customer, and thus, understands what they’re going through.
At least we now have a hint about what’s going on behind the scenes.
Hey all,
Just wanted to add to the post.
Was on an aussie server 5 mins ago, and the server crash is still happening.
Come on EA fix your !
Cmon EA we aren’t here to *removed * piders. We wanna play already!
Does it have anything to do with the incursions rollout ??? I might try it after it takes all night to download.
Me firing up BF1 to see if the servers have been fixed.
Guessing we are seeing 300ms latency from AUS to US. Verizon has a high water mark SLA of 210ms
Is the Aus to US route the issue ?
Such a massive fraud !!
Possibly backend issues on latency - wider spread http://www.swtor.com/community/showthread.php?p=9580741
Well I’m downloading Incursions now, but without servers it’s going to be hard to play or is the upgrade the problem back at the server host ???
Can I just say I too cannot join the BF1 mulitplayer! Very annoying. Need someone like Trump to sort it out, NOW!
Another day draws to a close & still EA servers here in Australia are not fit for purpose…!
Sorry couldn’t resist !!
But they are not even giving any compensation for those that have rented servers , so you agree that they should be compensated because they cannot have the full enjoyment of the servers THEY PAY FOR??
With a server you pay “up front” for however long you chose so not being able to use it for a week or more, you don’t consider this as a “major fault”? If your builder didn’t turn up for a week on a job, would you still be expected to pay him for the week he/she wasn’t there?
I encourage anyone who is affected to contact their EA Support line. I am not suggesting ring them multiple times but ring them once get a case or ref number. Get a commitment from them. Alternatively you are entitled to a refund.
If a chargeback applies in your situation and it is within the card issuer guidelines including time frame, then this is another option, people should be made aware of their options. EA Staff warn about being “locked out of your account” but if BF1 is your only game, which you cannot physically play , their idle threat is moot. There is nothing stopping you creating another account at a future date. You are not applying for a loan and have to provide 100 points of ID are you?
I don’t believe anyone has called for harassment here. There is certainly a lot of frustration from the lack of communication.
They can help you get a refund that is their job too. But the support is there for one reason, to support EA’s customer, which we all are. If they become inundated, which I believe is not happening as I was able to get through quite quickly on the number provided.
Sorry but many of us have lost patience and I tired of the lack of communication. We are entitled to a refund (not necessarily a chargeback which is different process) . What do you mean “work with the company” I can see many people here have but gotten nowhere, basically EA can’t give us any update or ETA on any resolution for the problem so I am perplexed by your statement that we as players (read customers) have to " work with the company" EA should be working for us to fix the problem , not the other way around. They haven’t asked us to provide anything of note here to help solve this issue. So why you are saying this is confusing to say the least.
What do I owe as a player of FPS to the community? What have you done for me? I owe the 'community" nothing. I can’t see how asking for a refund is “painting the whole Australian customer base in a bad light”
Many here would question that the employees and volunteers “are doing their jobs” if they were wouldn’t this be fixed by now?
Why is there no new information? How long should we wait for this information? What do you consider acceptable? If not 8-10 days so far, would you accept to wait a month?
But they are not even providing any pro-rata refund for the days lost for the privately leased servers that has been unplayable for the past 10 days. So what do you have to say about that? You are entitled to your opinion but everyone is
different in how they are affected by this turn of events. There have been a number of promises made by EA/DICE in the past that have never come to fruition or seen the light of day. (Incursions anyone?) For me this is the straw the broke the camel’s back. So you agree those who just bought the game prior to this downtime, are entitled to a refund but you also say they aren’t entitled to a chargeback if they paid by CC. I am confused by your conflicting statements.
You and everyone else. Still confused by your stance about warning people about buying the game but criticising those who want a refund, seems to be a double standard there.
Chuck Norris played Col Braddock in a movie called “Missing in Action” I am seeing the humour here. Seems like an appropriate name for an EA employee that is rarely here to post any update.
The IP address that you had traced to is located in the USA, somewhere in California. That is why you have a high ping there. The IP address that you traced looks like it is/was a SWTOR server IP at one stage - maybe still is.
wow come on Dice, EA we pay good money for a game you cannot provide servers that don’t crash?
when are dice creators going to allow others to host there own servers where we pay money for a server which is hosted on a different platform so if one platform goes down (like yours) the whole game doesn’t go down.
I read about some people say get over it, no no no. Dice want to be the only ones who host the server and have no backup ideas then reap the comments.
Are you guys going to reimburse all the private server a month or two for hosting? The servers are hell expensive and yet we still have less control over them with BF4. No, you won’t do that I think you’re allowing this to push out your other games & the next BF. Just another company is wanting to harvest in all the profits and provide as little as possible.
I love the game I HATE THE BUSINESS MODEL.