See the below conversation that I just had with an EA Customer Support Representative:
You are now ready to chat with Jenny.
Jenny
Thanks for contacting EA Customer Experience, my name is Jenny Rose. How may I assist you today?
you
Hello Jenny, I was hoping to inquire about a possible refund regarding my recent purchases for Battlefield 4 PC.
Jenny
May I know why you’d like a refund?
you
Honestly, the game is unplayable. I have played multiple matches, all of which have resulted in server crashing, and me losing out on hours of my time invested into playing. It has not been enjoyable. 
Jenny
I’m sorry to hear that you’re not enjoying the game. Let me check what can do for you.
Jenny
May I please have the email address registered to your EA account and your full name just for documentation?
you
Sure. E-Mail is the following: hugeweiner@gmail.com John Doe
Jenny
Thank you John. May I also have your order number?
you
Gladly. I have two separate order numbers, due to ordering deluxe edition, as well as premium.
you
8675309 - premium membership for the game purchase
you
8675309 - deluxe edition, full game
you
these were purchased via mastercard and paypal
Jenny
Thank you John. As I’ve checked, you have ordered a digital copy of the game. I’m sorry to inform you that we can only process a refund if requested within 24 hours of gameplay.
Jenny
What I can do is assist you resolve the issues you’re experiencing with the game.
Jenny
May I know what exactly happens when you play the game?
you
I don’t quite understand how this is acceptable. I have spent a combined total of roughly $120 on a game which I have been only able to play roughly 6 hours in the past 4 days…
you
of those 6 hours, the game has been buggy, rubber banding, sound glitches causing audio to cut out. no announcement has been made regarding the severity of these problems on the PC platform. I have friends playing on other platforms such as Xbox and PlayStation with zero problems for the same money.
Jenny
I understand where you’re coming from Jacob. That’s why I suggest that you follow the basic troubleshooting steps on the article below to try to resolve the issue.
https://help.ea.com/article/how-to-troubleshoot-connectivity-issues
Jenny
If the issue persists, we can escalate your case to our Specialists for further assistance.
you
Ma’am, respectfully, I work for the United States Air Force in Communications. If there is one thing I know, It’s that what I am experiencing is not connectivity issues on my side. What is clearly happening here, is that your company released an unfinished product with promises of a great game. May I speak with a supervisor or another representative who may be able to reconsider a refund?
Jenny
I’ve consulted my supervisor and I’m happy to tell you that we’ll make an exception in your case. I will process a refund for you. Please give me a moment.
you
I’m grateful for your understanding in this situation, thank you. 
Jenny
You’re welcome. I’ve already processed the refund. You’ll get it within 10-15 business days. Would there be anything else for now?
you
Was the refund processed for both individual purchases of 69.99 and 49.99?
Jenny
Yes.
Thank you,
That is all I ask of you today, thank you for the exceptional customer support.
Jenny
No worries. Thanks again for contacting EA Customer Service. If you have any other concern, please don’t hesitate to contact us again. You may now click on the “End Chat” button to end this chat smoothly. Have a good one!
you
Have a nice day, ma’am.