xpost from \ps4
just a start here.
last night I purchased the digital upgrade of Battlefield 4. my PS3 copy came with a code for the China Rising DLC. went to PSN Store, and it wanted to charge me for it. (did same thing with COD Ghosts, and ps3 dlc was able to upgrade) here is my chat with EA help, to see what I could do. please let me know if there was anything I could have done to be clearer.
— chat from here ---- Kurt: Thanks for contacting EA Customer Experience, my name is Kurt. How may I assist you today?
you: I just did the digital upgrade from ps3, and I cannot get to the china uprising dlc
Kurt: I am sorry to know about this issue you are having with China Rising . Kurt: May I know your full name and email please?
you: is there anything I can do?
you: XB5150@easux.com
you: I am looking to be able to download the dlc
Kurt: Let me help you with this. May I know where you purchased the game?
you: gamestop
you: i had downloaded it on ps3, did the upgrade to ps4
Kurt: I see.
Kurt: Did you contact Gamestop regarding this sir? Let me double check your account
you: it is not a gamestop issue.
Kurt: Because for Upgrades sir from PS3 to PS4, you will get the upgrade code from the store where you purchased the game
you: i upgraded in the playstation store digitally
you: not at gamestop
Kurt: I see. And what is the exact issue you are having regarding upgrading? You are unable to download the game for PS4?
Kurt: And you purchased Battlefield 3 through PS Store as well?
you: no. i purchased battfield 4 at a game stop. i purchased the upgrade from ps3 to ps4 at the ps store
Kurt: So you purchased a physical copy of BF4 at gamestop
Kurt: How about your PS3 disc was it purchased through Gamestop as well?
you: when trying to download the china rising dlc, it does not give me the option to download the ps4 version without paying
you: yes
Kurt: So you are unable to download the PS4 version of china rising ?
you: exactly
Kurt: I see here on your account you do not have the DLC as well
Kurt: Are you getting any error messages?
Kurt: How much does it say for you to pay when you download it
you: 14.99
Kurt: I see . Let me check on this for your. Sorry for the inconvenience . Kurt: Have you followed the steps as stated here? : http://us.playstation.com/digitalupgrade/
you: yes, but only the main game will download. i have no option for the dlc
Kurt: Sorry for this sir. Upon checking on the games you have here on your account
Kurt: You do not have the PS4 version of Battlefield 4 on your account.
you: i purchased it last night, but have not played it yet
Kurt: I see. may I know where you purchased Battlefield 4 for PS4?
Kurt: Because to do an upgrade you will need both games on your console
you: i purchased the upgrade from the playstation store
Kurt: Yes sir I understand you have purchased an upgrade but you do not have the Battlefield 4 Game for PS4 as I see here on our system.
you: i have the ps3 disc, and did the upgrade program using the playstation store
you: i purcheased the ps4 version last night using the upgrade program
you: Type: Product Purchase Amount: ($9.99) Date: 01/29/2014 Purchase Order Battlefield 4™ PS4™ Digital Upgrade (1) ($9.99) Purchase Total ($9.99) Wallet Payment $9.99
Kurt: I see.
Kurt: Regarding this, I would suggest for you to contact Playstation regarding this. since for the Digital Upgrade, you will need the Physical copy of Battlefield 4 for the PS4 to be able to to the upgrade.
you: ok… my ps3 copy came with a code for the china rising dlc.
you: there is not a physical copy of the ps4 version, since i upgraqded digitally
Kurt: I understand that sir but for the upgrade you will also need a physical copy of the game since there is no digital copy of the game for PS4.
Kurt: I would suggest for you to contact PSN regarding this to clarify matters on the digital upgrade
you: gamestop sent me to you, psn sent me to you
you: if i cannot get the china rising dlc, that was included with my purchase of the ps3 version
Kurt: I understand that sir however as much as I would like to help you on this I am unable to see any purchase for this game because you purchased the game from third party stores such as Gamestop.
you: do i need to play it, for you to see that i have it?
you: am i not being clear enough?
Kurt: No sir. As long as you redeemed the code on PS4, then it will appear on your account.
you: this is getting pretty frustrating, and we seem to be going in circles
you: ok, the dlc code was for ps3
you: i upgrade the main game to ps4
Kurt: Because sir as I informed you earlier, I do not see the game on your account. I only see Battlefield 3. And for Battlefield 4 upgrade you will need both physical discs. For the digital upgrade , you will need to contact PSN regarding this.
Kurt: I suggest for you to redeem the Playstation 4 code on your PSN account for it to appear. And try the digital upgrade process again . you: you just don’t get what i am saying…
you: you do not get it at all you: ok, from the start.
you: the physical ps3 disc came with 2 codes
you: one for the china rising dlc
you: one for the digital upgrade to the ps4 version
you: i used the dlc code on my ps3
you: i used the ps3 to ps4 upgrade code last night
Kurt: Okay
you: i was told that the dlc would upgrade as well
Kurt: You want to be able to download the DLC for the PS3 using that code
you: but since it has already been used to download the dlc on the ps3, it will not work again
you: i want to download the dlc to my ps4
Kurt: Thank you for patiently waiting.
you: no problem
Kurt: I understand sir you are using the DLC to upgrade from PS3 to PS4 version,however since you do not have the base game or the game itself on our system, that is the reason it is asking you to purchase it
you: i have the base game
you: physical disc for ps3, digital for ps4
Kurt: However if you mentioned you were able to purchase the PS4 version of t game game digitally, please do upload a screenshot of the receipt from PSN.
you: Number:Type: Product Purchase Amount: ($9.99) Date: 01/29/2014 Purchase Order Battlefield 4™ PS4™ Digital Upgrade (1) ($9.99) Purchase Total ($9.99) Wallet Payment $9.99
Kurt: Please attache a picture of the receipt on this case sir.
you: i have the screen shot, trying to upload now
Kurt: Alright
you: it has been uploaded
Kurt: Alright
Kurt: Thank you for waiting sir. However as stated on the article http://help.ea.com/en/article/upgrade-battlefield-4-for-ps4-and-xbox-one/ a physical copy of the game is needed in order to upgrade the game
you: I have the physical copy for ps3, just did the upgrade to ps4. i only want the dlc that came with the ps3 version to be able to download for the ps4 version
Kurt: You need a physical copy of both Battlefield 4 for PS3 and PS4 in order to do the upgrade sir
Kurt: That is why you will need to swap it in the stroe where you bought the game
Kurt: As stated on the article http://help.ea.com/en/article/upgrade-battlefield-4-for-ps4-and-xbox-one/
you: you are missing the issue
Kurt: Sir I have provided all the information for you. These are the only upgrades we have for Battlefield 4 as stated on the website
you: missing the point.
you: the main game IS upgraded. the ps3 copy came with a code for the china rising dlc
you: i want to know how to get that for my ps4 copy
Kurt: Then again sir for the digital upgrade, if you claim that you have a digital copy of the game for BF4, we are unable to provide you any game for this because we are unable to provide console games here sir
you: how do i return the upgrade?
Kurt: If you want to return the upgrade you will need to contact Sony regarding this sir.
info: Your chat transcript will be sent to xb5150@easux.com at the end of your chat session.
you: for it to show that I have the ps4 version, do i need to have played it?
you: that seems to be the issue
Kurt: No sir, as long as you redeemed it
Kurt: But if you claim the you purchased the game and it is not appearing, it is sony you will need to contact with this sir
you: that you cannot see that I have the ps4 version, correct?
Kurt: Yes that is correct you only have the PS3 version
you: ok, different route here.
Kurt: And I humble apologize you will nee to contact Sony for this
you: when upgrading the game to ps4, should the DLC get upgraded as well?
Kurt: It depends on the offer of the retailer sir
Kurt: And upon double checking here sir on our system, you do nto have china rising for PS3 version of BF4
Kurt: The best option I would suggest for you is to contact Gamestop first.
you: it wasn’t a gamestop offer.
you: it was included in the packaging. offer was print on cover of game
Kurt: I understand sir but your options right now are to contact Gamestop or PSN.
Kurt: Since you dont have the game here on our system.
Kurt: And the screenshot of your game proves that . Kurt: Of your purchase*
Kurt: That is why you can contact either of them.
you: WHAT? it proves that i just bought the upgrade to ps4!
Kurt: Yes sir your upgrade is 9.99
Kurt: But Battlefield 4 doesnt just cost 9.99
you: i bought the ps3 version for 59.99, then the upgrade for 9.99
you: the ps3 version had a code for dlc
Kurt: Yes sir. However sir you will need to have a physical copy of the game on your PS4 version in order to upgrade the DLC.
Kurt: That is why you will need to trade in your physical copy of the PS3 version of BF4 with the store where you purchased the game
Kurt: That is why if you are having issues with the upgrade i suggest you to contact Playstation regarding this
you: that is not acceptable. second EA game in a row that has turned into a fiasco
Kurt: I have provided all the information I have sir. I would suggest for you to contact Sony regarding this sir as you may have purchased the wrong item.
you: and as opposed to simply helping, fingers are pointed in every other direction
Kurt: It was my pleasure to assist you. Thank you for contacting EA customer support. Please do not hesitate to contact us again, if you need further assistance or if you have any other concerns. I really enjoyed chatting with you! From a gamer to a gamer, you deserve nothing but the best man! See you around. To end the chat, please click on “end chat session” Have a good day!
EDIT–formatting