Firestorm outfit preorder bonus never received

I preorded the deluxe edition of BFV but never got the firestorm outfit preorder bonus. I just noticed that earlier this week and contacted EA help. I explained them my case and even send them a proof of purchuse which shows i preorded the game before it came out. Their answer was: we cant add the firestorm outfit to your account. I dont understand how it cant be done retroactive. Are their any other players with the same problem of is anybody been able to get it fixed?

On the Battlefield V menu(Play/Your Company/Armory/Assignments/etc), there in a “Install Enlister Offer” if you scroll over to the right a bunch.
Did you try via that?

Also wherever you preordered from should have given you a code then for the “early enlister bonus”. That had beta access, some bf1 guns and the other bonuses like that outfit for bfv.

No code, no bueno

Dont think i have that option.

I guess ive got bad luck then because i never got a code

Double check your receipts, both the preorder confirmation and purchase one, for any codes printed on them as well as your game case.

Thanks, that might be my last hope

If you ordered from gamestop they will give you a code. I lost mine and had to go in to get it