you
EA are very clear about it here: EA Help: Official support
you
Under the Australian Consumer Law, you are entitled to a replacement or refund for a major problem, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced, and services resupplied if the goods or services fail to comply with one of the consumer guarantees, and the failure does not amount to a major problem. These rights apply to both physical or hard copy games as well as digitally downloaded games. These statutory rights cannot be excluded under the Australian Consumer Law. More information about your rights under the consumer guarantees provisions of the Australian Consumer Law can be found at this website:Buying products and services | ACCC.
Karan
Thank you for waiting, and I really appreciate your patience.
Karan
I have discussed your issue with the senior authority and provided information related to this issue and also mentioned that you have been a great player throughout the game, I have requested and recommended for the refund, so I am going to refund your game, would it be okay for you?
you
That’s great, thank you
Karan
You’re welcome.
Karan
We deeply value your relationship and doing business with EA Games and we are committed to providing you with the highest level of service simply because our customers deserve the very best. concern. Thank you very much for playing our games may you enjoy and have fun in game.
you
hopefully these issues are fixed for other players soon, or i fear more will ask for refunds
you
Let’s hope BF5 has fewer issues, and better communication
you
And seriously - better communication probably would have kept me being patient. The silence from EA when these issues happen is infuriating.
Karan
I have reported the issue to the specialists on behalf of you so that we can players never face these kind of issue, and we will try to make the gameplay more better
you
All they need to do is acknowledge issues quicker, be more apologetic, and provide daily updates
Karan
I also play games at EA and as a gamer I totally understand how frustrating it could be when we are unable to enjoy our favorite game.
As a gamer I know the hardwork and efforts poured into the game and I highly value and respect that.
Karan
I have initiated that refund for us. It may take up to 7 business days to return to your bank (generally the refunds process much faster). So, we have the refund issue all sorted out. Is there anything else that I might be able to do for you?
you
thats great Karan, thank you
you
have a good weekend
Karan
You are a nice person and I am honor to assist you today
you
you too!
Karan
It was really a pleasure talking to you. I am happy that I was able to help you out. Please take care of yourself and thank you so much for contacting EA Help. Have a great day