So here’s a fun story. I ran into some teamers on Sunday August 25. Indisputable proof, saved the video, sent a report to EA with the video link. Later than day, I got the reply back telling me EA appreciates my report, they have the names of the cheaters, and they’re forwarding the info to take action but they won’t be able to tell me how it’s resolved. Standard stuff. Next day, my report ticket got closed. Cool, whatever, I did what I could.
Today, August 30, I ran into teamers again. The same teamers as Sunday. The same PSNs, the same platoon. The same players EA told me they had dealt with.
Here’s the response I received Sunday, with the names redacted per forum rules.
"Thank you for contacting EA help.
My name is [EA Help employee] and I would assist you with your issue today.
I am sorry to hear that you had such a bad experience while playing Battlefield V as you have reported 02 players for cheating by teaming in Firestorm Solos. We at EA want the players time to be fun and enjoyable. Unfortunately, there are always few troublemakers who use cheat programs to get unfair advantage in the game.
I have saved the information you have provided and available for the Studio to investigate and take an action. Please be assured your concern is our top priority, we will investigate this report and take necessary action in accordance with our Terms of Services. Due to our Privacy Policy, we will be unable to disclose the results of this investigation.
If you see such behavior again in the game, please report the cheater through below link: [link removed by poster]
To summarize the contact, you reported 02 players ([Cheater1] and [Cheater2]) player for cheating and we have forwarded your request to the concerned authorities, so that they can take adequate actions against the cheater.
*You can also find answers to common questions on our EA Help at *
[link removed], or ask our community experts by visiting Answer HQ at [link removed].
*Once again thank you for contacting EA Help. Take Care!!"
*
To reiterate the timeline:
Aug 25 - Encounter teamers in Firestorm Solos match. Report them with video evidence, receive above reply.
Aug 26 - Report ticket is closed.
Aug 30 - Encounter the same teamers in another match.
So I don’t get it. If they took the time to review my report, the proof was incontrovertible and action should have been taken. If they hadn’t had time to address the report yet, then why did they close the ticket?
Strangely, of the three teamer reports I’ve made (not including today’s repeat), they’ve been “Closed,” “Resolved,” and “Closed” respectively. If you think the “Resolved” ticket closure means EA actually did something that time, think again. I saved those cheaters’ BF tracker playtimes on Sunday for future comparison. Checked their playtime today, and yep, they’re still playing, too.
This is kind of a letdown, to say the least.