I've gotta big issue. Please help

So last night I was playing the campaign (on normal) and the it started to lag then the game crashed. So I first uninstalled the game and then I realized that I can’t play when I’m logged into my xbox live account. All that happens is that it just stops working at the title screen.

HAHAHAHAHAHAHAHAHA LOL U FUKED IT UP

Do you have the latest Console Update. Also do you have the last BF4 update. If you have both of these I would contact Battlefield Support.

HAHAHAHAHA LOOOOOOOOOOOOOOOOOL

I’ve been on hold for 35 min