Am I the only one having issues purchasing premium? I have attempted several times and was informed by “EA help” that there was a forum post on a “known issue”. I’ve looked and not seen it. Am I blind? Also EA support (oh dang I might be starting the hate train) doesn’t seem to know what is going on. As demonstrated in the transcript below.
EA Support: Thanks for contacting EA Customer Experience, my name is {redacted}. How may I assist you today?
you: I’m running into problems purchasing premium for Balltefield 4 on PC
you: I’ve been charged about 8 times for “pre-authorization” but it fails to purchase every time
EA Support: Brother in this case please wait for some time and once the pre-authorization charge is returned back, try purchasing again, it’ll be successful.
you: what is the time line the pre-authorization should be returned?
you: 6 of the 8 were from Tuesday night
you: then 7 was last night
you: and 8 was a few min ago
EA Support: Well it takes around 24 hours, my friend
you: Tuesday night I was advised to wait 10 hours and it should work
you: so now I am being advised to wait 24 hours and it should work
you: correct?
EA Support: Mate in any case it takes around 24 hours. The time frame can however vary depending upon the no. of request in queue.
you: is there a way to confirm that the pre-authorization charge has been returned?
EA Support: Yeah contact your bank for the transactions history.
EA Support: They’ll provide you with the appropriate details.
EA Support: Are we still conneted?
you: yes
you: thank you
EA Support: It was my pleasure to help you today, my friend. Is there anything else, I may assist you with ?
you: not at the moment
EA Support: Have a great day ahead. Goodbye and keep smiling, you may now click on end chat button to end the chat session successfully
