SoS! Cannot Connect to EA Servers

Battlefield 1 General Discussion
1

I’m at a loss right now, please bare with me…

To start, I have had BF1 (and Premium) installed since day one. I’ve been playing it since launch without issues. Since BF3 became backwards compatible, I have been playing that for a bit.

About a week ago, I wanted to hop back on BF1. Game loads fine, but at the main menu… prompts me to hit the X button to go online. Tab over to Multiplayer, same thing. I hit X to connect and nothing. I don’t get an error message or anything, just the generic “Failure To Connect To EA Servers” message. I have literally tried everything…

Restart XB1 by holding the power for 10 seconds then remove the power cord.
Restart game.
Uninstall and then reinstall game.
Reset router.
Test internet and multiplayer connection on XB1.
NAT type is open.
Speeds check out fine.

Now here is the thing, I don’t have ANY issues with any other game, as well as THREE other Battlefield titles: BC2, BF3, and BF4 all work fine. No issues with any other Battlefield title. But for some reason, cannot connect to BF1.

I created a ticked with EA, and received a call for tech support… no luck. Still same issue. He advised me to call my internet provided, who is Comcast, and have them open up specific ports for BF1.

So, I call Comcast and talk to them and the tech support opened up every port (saying something like putting my XB1 in the DMZ? - I’m not a networking guy) so it should resolve the issue. NOTHING. Still cannot connect.

I really don’t know what else to do, like I said I have played this game just fine until now, and all of a sudden it’s unplayable to be. Has anybody else had this issue with Comcast or other internet providers? I really don’t know where else to turn, as EA wanted to blame my internet provider, and my internet provider seemed to have no resolution.

2

Go Xbox network settings and then you see settings, click that and then you see alternative MAC-address? Click clear and after that your Xbox will restart and you are good to go :slight_smile: Try this and hopefully this will help you.

3

That’s another thing I’ve already tried, and still have the issue. I really have no idea what else to do. I’m about ready to give up on BF1.

4

Try deleting all saved game data and reserve space data on the XB1 after a complete uninstall of the game. It will force it to load from a cloud save on XB1. At this point thats about all you can do if its truly not a EA account issue. I hope this helps man sorry for the trouble I know it sucks!

5

I had a similar issue and had to sign in to my Comcast router and add my Xbox IP address to the DMZ.

Hope this helps, I know how frustrating this issue is. I spent the first two days of the BF1 beta staring at that failure to connect message before I figured it out.

6

Tried this… I’m on my last ditch effort, which is factory resetting my Xbox.

That was done a while ago.

7

My squad and i had the same problem and bare in mind we live in different countries!, so its probably just EA fiddling around with the servers.

8

I just want to add… Battlefield and EA have been absolutely USELESS in helping with this issue. Logged tickets on the EA site to call me, haven’t received anything in over 3 hours, after it said “an agent will call you in approximately 4 minutes.” The first call with them all they wanted to do was blame my ISP… when I have ZERO issue with anything else related to my internet connection.

So frustrating that I’ve spent so much time and money into this franchise since BF3 and I get no support. Just seriously to the point of losing a fan who has spent so much time and actually built friendships through the series…

9

It might be you’re router. Have Comcast come and replace it that’s what I had to do when I had the same problem and it worked. You won’t be charged for them replacing it if you’re renting the router though.

10

That’s my last option. It just blows my mind how it’s ONLY BF1 and now BF4 that I can’t connect to. Everything else is fine.

11

That’s how it started for me then it went to like every EA online game and then I couldn’t even sign in to EA webpages. Disabled my firewall opened ports and everything. So I had them replaced and found out that it was my router that was randomly blocking websites.

12

You may want to double check the IP address in the DMZ. My Comcast router uses a dynamic IP which means that it periodically changes the IP address to my Xbox, so I have to log into the router settings and update it every now and then. This exact thing just happened a few weeks ago and everything was fine as soon as updated to the new IP.

This may not fix it but it only takes a couple minutes to check.

13

Is this post relevant to ps4 players…
Nope… carry on

14
15

The solution is easy, replace your xbox with a PS4. Never understood why you would choose Microsoft over Sony!

16

Xbox Live was down earlier.

17

Why not assign your xbox its own static IP adress? That way it wil always have it’s own personal IP and ports will always be forwarded to the right machine

As for the OP, It is most probably your router that has an extra type of security which blocks certain connections. Mine used to totally block both xbox live and ps network even when all ports were forwarded correctly.

This might be what is wrong with yours aswell.

18

¯_(ツ)_/¯. I got kicked last night from a game and thought it was just a glitch. I hope this isn’t what happened me as my Internet was working with everything else.

19

Servers have been hacked I believe

20

It happened to me last night. I was playing fine 2 nights back then last night I wasn’t able to connect. I’m on PS4. Something similar happened to me but with the PlayStation Network and it said that my IP address probably was for some reason banned. Solved the problem leaving the router disconnected for about 12 hours to force it to change the IP. It worked so I think I’m going to do the same thing to see what happens. If that doesn’t work I don’t know what else to do.